Client Success Specialist, Digital Strategy & Success

About

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is one of America's leading IRL media companies, built to do more than be seen. We create breakthrough real-world experiences that engage, influence, and drive impact. Through creative excellence, high-impact environments, and intelligent audience data, we help brands move people, show up with relevance, and make a lasting impression. Our media lives where life happens, embedded in the culture and landscape of cities and the flow of everyday movement. It's trusted, unavoidable, and part of the cultural fabric, creating meaningful connections between brands and the audiences they serve. We're redefining out of home by bringing intelligence, flexibility, and digital innovation to scale, turning physical presence into measurable impact and real-world influence. We are committed to creating a diverse and inclusive work environment that promotes the growth of our people. Come join our industry-leading team! What We Offer

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offers a comprehensive benefits program including: Medical, Dental, Vision (including same and opposite-sex domestic partners) HSA and FSA plans, Family Benefits, Pet Benefits 401(k) Plan with an Employer Match Paid Time Off, Commuter Benefits, Educational Assistance Robust Diversity, Equity and Inclusion program including 7 Employee Resource Groups (ERGs) Job Summary The Client Success Specialist owns day-to-day campaign success for digital campaigns in close partnership with Digital Strategy Leadership, Account Executives, Ad Operations, and Clients. This role translates campaign strategy and requirements into executable plans, builds proposals and impression goals, supports accurate launches, monitors pacing and delivery, and communicates performance throughout the campaign lifecycle. The specialist serves as a trusted post-sale execution partner who helps ensure operational excellence, proactive communication, strong client confidence, and readiness for renewal. Key Responsibilities Own day-to-day campaign execution for assigned digital campaigns in partnership with Account Executives, Digital Strategy Leadership and Ap Operations. Build proposals and impression goals once campaign requirements are received and clarified. Validate campaign goals, delivery expectations, targeting parameters, timing, and budget inputs prior to launch. Partner with Ad Operations to ensure campaigns launch accurately, on time, and in accordance with operational standards. Monitor campaign pacing, delivery, and overall campaign health; identify risks early and escalate as needed. Provide weekly, end-of-campaign, and ad hoc reporting to internal stakeholders and clients. Communicate campaign performance proactively, including delivery status, optimization opportunities, and key insights. Lead post-campaign recaps that highlight results, learnings, and renewal opportunities. Translate campaign outcomes into actionable recommendations that support retention and future revenue growth. Serve as the communication bridge across Sales, Digital Strategy, and Ad Operations to resolve issues quickly and keep execution on track. Maintain strong turnaround times and adherence to campaign execution standards, processes, and SLAs. Represent campaign execution details confidently in client-facing conversations and contribute to a high-quality customer experience. Qualifications Bachelor's Degree. Direct experience in previous client success, account management or sales support role across digital adverting. Strong understanding of digital campaign setup, delivery monitoring, reporting, and post-sale execution. Ability to manage multiple campaigns and deadlines in a fast-paced environment. Strong written and verbal communication skills, with the ability to present performance updates clearly and professionally. Strong organizational, analytical, and problem-solving skills with high attention to detail. Ability to work cross-functionally with Sales, Digital Strategy, Ad Operations, and other internal teams. Experience with digital campaigns, pacing, optimization, and reporting strongly preferred. The salary range for this role is $71,000-$75,000 per year. Compensation is determined during our interview process by assessing a candidate's experience and skills relative to internal peers and market benchmarks evaluated for the scope and responsibilities of the position. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the California Salary Transparency Law. To all

Recruitment Agencies:

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Media LLC does not accept agency and unsolicited resumes. Please do not forward resumes to our

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Media employees or any other company location.

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Media is not responsible for any fees related to unsolicited resumes.

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Media Is An Equal Opportunity Employer All applicants shall receive equal consideration without regard to race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status or disability. Please refer to the

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Media Affirmative Action policy statement. At OUTFRONT, we're in the business of growing our people, the places we touch, and our partners' businesses. As the most visible platform in America, we have a profound opportunity, and more importantly responsibility, to positively impact the people and businesses within the communities in which our canvases exist. We are proud to be named on Newsweek's list of America's Most Responsible Companies 2021 and to be a certified Great Place To Work. We provide a platform that connect brands to their target audiences, as they live their lives. We are famous for the unrivaled impact and creativity of our medium. We champion the power of the largest canvases across North America to grow advertisers' businesses through driving engagement, fame, and trust. And we do it where it matters.

• We are everywhere. We empower smart brands to take advantage of our ubiquity across 500,000 canvases, our national footprint across 25 top markets, and targeted relevance that can be achieved through our local dominance.
• We are front and center in the places where people live, work, and travel; from urban centers, to busy highways, to transit hubs, to neighborhoods.
• We provide the permanent in a media landscape overwrought with the transient. The IRL to fuel the URL. The confluence of, and flexibility between, screens. Truth, trust, and visibility.
• We are Intelligent OOH.

We leverage new technology to make OOH more relevant, responsive, and rewarding to make your existing digital investments work harder.

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We Get You America.