Customer Service / Quoting Admin

ESSENTIAL FUNCTIONS

Customer Service & Order Coordination Review customer purchase orders and verify alignment with internal work orders. Ensure all process requirements and customer specifications are accurately communicated and flowed down. Monitor the MRP system to ensure customer order due dates meet required delivery dates. Provide timely updates to customers regarding order status within the required response timeframe. Communicate with customers regarding missing documentation such as blueprints, drawings, or specifications. Coordinate with production to obtain estimated completion dates (ECDs). Develop and maintain daily reports on orders and production status. Prepare orders for shipment and assist with related documentation as needed. Quoting Review customer quote requests and prepare accurate, detailed quotes in a timely manner. Calculate service costs and pricing using standard company criteria and customer requirements. Maintain accurate paperwork and job files for a smooth transition between departments. Prepare and distribute invoices upon job completion and clarify any billing questions or discrepancies. Ensure confidentiality regarding pricing and other business-related information. General Support cross-department communication to ensure customer needs are met efficiently. Maintain compliance with

AS9100, ISO

9001, and ITAR requirements. Perform other duties as assigned.

POSITION QUALIFICATIONS

Competencies Accountability

• Takes responsibility for actions and outcomes. Accuracy
• Performs work thoroughly and precisely. Customer Orientation
• Anticipates and meets customer needs while following company policy. Communication (Oral & Written)
• Clearly conveys information both verbally and in writing. Organization
• Manages multiple priorities effectively and systematically. Time Management
• Meets deadlines through effective scheduling and prioritization. Reliability
• Consistently dependable and trustworthy. Problem Solving
• Identifies and resolves issues proactively. Initiative
• Acts independently to solve problems and improve processes. Ethics & Integrity
• Demonstrates honesty and adherence to professional standards. Interpersonal Skills
• Builds strong working relationships across departments. Conflict Resolution
• Addresses issues constructively to achieve solutions.

SKILLS & ABILITIES

Education:

High School Diploma or GED required.

Experience:

2+ years in manufacturing, quoting, or customer service.

Computer Skills:

Proficient in Microsoft Office. Experience with MRP/ERP systems preferred. Compensation The salary range for this position is $19.00

• $22.

00 per hour, depending on experience, skills, and qualifications.

Eligible for:

Health, dental, and vision insurance Paid time off, paid holidays , sick time 401(k) retirement plan with company 3% match Professional development and training opportunities and growth

PHYSICAL DEMANDS

Sit:

Constantly Stand/Walk:

Occasionally Reach Outward:

Frequently Bend/Kneel:

Occasionally Grasp/Speak:

Constantly Lift/Carry:

Up to 20 lbs occasionally

Hearing/Vision:

Required for normal office activities

WORK ENVIRONMENT

Normal office environment with occasional exposure to shop floor conditions.