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Product Support Specialist

Job

Nutstar Software LLC

Merced, CA (In Person)

$39,520 Salary, Full-Time

Posted 3 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/19/2026

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Job Description

Duties and Responsibilities:
Respond to customer requests for support via email, phone, or website. Provide timely follow-up to customers. Provide thorough and complete case notes and documentation of customer issues. Stay current on evolving product functionality and new releases.
Support may also include:
Assisting customers with understanding product functionality via phone and email Diagnosing software issues by reviewing software setups and configuration, system settings, data, etc. Deliver excellent customer service by addressing inquiries and resolving issues promptly and professionally. Troubleshooting application errors including thoroughly documenting what process they were using when they encountered the error, researching possible causes, and reviewing likely contributors. Upsell products and services to customers based on their needs and preferences. Perform data entry tasks accurately and efficiently to assist customer needs. Escalating suspected software defects to management with well documented notes on troubleshooting performed.
Qualifications:
Fluent in English with Strong verbal and written communication skills as well as interpersonal skills. Strong phone etiquette and the ability to handle customer inquiries with professionalism and empathy. Service oriented focus and ability to work as part of a fast paced, high-performance team. Previous experience in customer service or a related field is preferred. Proficient in data entry and navigating computer programs. Must have reliable transportation. Multilingual abilities, particularly in Spanish, are a plus.
Note:
This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Job Type:
Full-time Pay:
From $19.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Ability to
Commute:
Merced, CA 95340 (Preferred) Ability to
Relocate:
Merced, CA 95340: Relocate before starting work (Preferred)
Work Location:
In person