Service Advisor

Service Advisor Merced, CA Job Details Part-time | Full-time $56,351.95 - $67,864.71 a year 15 hours ago Benefits Health insurance Paid time off Qualifications Oil change Automotive service Automotive diagnostics Service technician experience Auto body repair Full Job Description Job Overview We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring an exceptional service experience from start to finish. Your energetic approach will help guide customers through the repair process, recommend necessary services, and coordinate with technicians to deliver timely, quality work. This position offers an exciting opportunity to combine your automotive knowledge with outstanding customer service skills to drive customer satisfaction and loyalty. Responsibilities Greet customers warmly and professionally, listening carefully to their vehicle concerns and service needs Clearly explain recommended repairs and maintenance services, including estimates and timelines Write detailed service orders and communicate effectively with technicians regarding vehicle diagnostics, repairs, and parts requirements Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission servicing to maximize customer value Manage cash handling transactions accurately and process payments efficiently Follow up with customers post-service to ensure satisfaction and address any concerns promptly Maintain thorough records of all service activities, estimates, and customer interactions for future reference Qualifications Proven dealership experience or background in auto service management is highly preferred Strong knowledge of automotive diagnostics, mechanical systems, and repair procedures including transmissions, brakes, suspensions, shocks & struts, air brakes, alignments, oil changes, and diesel engine repair Experience working with automotive estimating software and service writing processes Excellent customer service skills with the ability to communicate technical information clearly and confidently Ability to upsell services effectively while maintaining integrity and professionalism Familiarity with auto body repair processes and tire service operations is a plus Mechanical knowledge combined with mechanic experience or service technician background is advantageous Basic cash handling skills and a strong understanding of automobile sales processes are beneficial Join our team to be part of a fast-paced environment where your automotive expertise makes a real difference! We're dedicated to supporting your growth in automotive repair knowledge while providing an engaging work atmosphere focused on delivering top-tier customer experiences.

Pay:

$56,351.95 - $67,864.71 per year

Benefits:

Health insurance Paid time off

Work Location:

In person