Customer Service Representative

Customer Service Representative IGeneX, Inc.

• 5.

0 Milpitas, CA Job Details Full-time $23 an hour 3 hours ago Benefits Health insurance Dental insurance Paid time off Qualifications Interpersonal skills Writing skills Administrative experience Managing clients in a customer support role Customer support Faxing Full Job Description IGeneX, Inc., a leading Silicon Valley tick-borne disease testing laboratory for over 30 years, is seeking a highly motivated entry-level Customer Service Representative. IGeneX specializes in tick-borne infectious disease testing, specifically Lyme disease and its co-infections. We have been experiencing greater demand for our services, especially with the increase in the diseases we test for, and the types of tests and panels offered. We are looking for talented, driven individuals to support our growth, as well as become an integrated member of the IGeneX family. Opportunity The Customer Service Representative position is the opportunity to develop a world class customer service team, and add value to your career. This role offers the candidate an opportunity to represent IGeneX, and speak on behalf of the company. The goal is to support the customer service functions of IGeneX, Inc, and provide our valued customers with the best service. Responsibilities

• Assist customers (patients and doctors) by telephone, email or face to face with any queries they may have
• Follow communication procedures, guidelines, and policies
• Process requests for additional testing
• Reply to customer service emails
• Distribution of incoming faxes
• Process customer complaints
• assessing validity
• Understand the policies that the company must adhere to, and any changes in these policies
• Coordinate with the customer service team to find solutions and resolve matters
• Ensure integrity and confidentially of all patients
• send and receive confidential patient information via fax, secure email, mail, and over the phone Qualifications
• Proven customer support experience
• Proficiency in administrative and documentation procedures
• 1-3 years of experience in healthcare setting in a admin/billing position Skills
• Excellent communication skills: verbal and written communication
• Skilled listener, and patience when communicating with customers
• Adaptability when engaging with different types of personalities
• Ability to genuinely empathize with patients, and be helpful, while still adhering to company policies and restrictions set by the laws governing us
• Ability to maintain composure even when the customer is challenging
• Excellent organizational and interpersonal skills
• Attentive to details and note taking
• Problem solving
• Experience with Microsoft Office programs and high level of PC literacy
• Ability to multitask, prioritize, and manage time effectively
• Must be a team player
• Applicants should be self-directed and demonstrate the ability to work independently with minimal supervision
• Professional and friendly with positive attitude
• Flexibility, and the capability and willingness to perform a wide range of duties Why Work Here?

IGeneX helps save lives by providing quality testing for infectious diseases.

Job Type:

Full-time/ Entry-level Hours:

Monday

• Friday 7am
• 4pm

Job Type:

Full-time Pay:

$23.00 per hour

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person