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Customer Support Associate
Job
Elevare Management
Milpitas, CA (In Person)
$57,200 Salary, Full-Time
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Job Description
Elevare Management, a sales and development firm in San Leandro, is seeking a Customer Support Associate who enjoys helping our customers and creating positive connections. In this role, the Customer Support Associate supports AT&T Fiber by guiding customers through their questions, offering clear explanations of their options, and helping them choose the service that fits. As a Customer Support Associate, you will benefit from our sales training program that sets the foundation for your advancement. The Customer Support Associate will also act as the primary point of contact for AT&T Fiber customers. This sales role allows you to connect directly with our customers to explain AT&T Fiber's benefits and handle new account setups. Core Functions of the Customer Support Associate Respond to customers in person with a clear approach that opens the door to sales conversations about AT&T Fiber upgrades. Help customers set up accounts and enroll in services while guiding them toward AT&T Fiber options that match their needs and support sales goals. Break down AT&T Fiber features into everyday benefits that make the sales message feel helpful, not pushy. Keep accurate notes on each interaction so follow‑ups, account updates, and future sales opportunities stay organized. Resolve issues and recommend AT&T Fiber solutions that reduce repeat problems and strengthen long‑term sales relationships. Work closely with teammates to align support efforts with sales targets and needs. Preferred Skills for the Customer Support Associate Engaging communicator who makes even complex issues manageable. Insightful listener who catches the deeper meaning behind customers' words. Disciplined focus that ensures nothing important is overlooked. Open-minded learner who embraces new tools and sales procedures.