Clerical- Customer Service Rep

Clerical- Customer Service Rep Cross Country Local Montebello, CA Job Details Contract $23 - $26 an hour 10 hours ago Benefits Health insurance 401(k) matching Referral program Qualifications Spanish Customer communication Microsoft Excel Microsoft Outlook Writing skills Client inquiry handling Patient complaint handling High school diploma or GED Typing Client interaction via phone calls

Full Job Description Position Title:

Customer Support Center Representative I (Bilingual in Spanish Required)

Location:

Montebello, CA Schedule:

Full Time / Hours between 8:30am & 5pm.

Pay:

$23 - $26 /hour - Depending on

Experience Job Type:

13 week contract, with potential to extend

Job Summary:

Under the direct supervision of the Customer Support Center Manager, the Customer Support Representative I (CSR) is the front line support to members, member advocates and providers. The CSR I provides superior customer service to all incoming callers while assisting with their inquiries and requests. Calls include but are not limited to eligibility verification, authorizations status, PCP changes, appeals and grievances. CSRs are expected resolve and/or escalate inquiries/requests and document each call interaction in a clear, concise, professional and timely manner.

Required Skills and Abilities:

1. Superior customer service skills with the ability to provide service recovery as needed. 2. Ability to communicate professionally, diplomatically, clearly and concisely, both verbally and in writing with others. 3. Ability to answer a high volume of calls in a fast pace call center environment. 4. Strong problem identification and resolution skills. 5. Proficient with computer software including Microsoft Office applications (Outlook, Excel and Word). 6. Ability to multi-task, set priorities and pay attention to details. 7. Ability to successfully interact with members, medical professionals, health plan and government representatives. 8. Ability to type a minimum of 35-40 words per minute. Specifications /

Experience:

1. High School Diploma or GED required. Associates or bachelor's degree preferred. 3. Minimum of 2 years of ACD call center experience required. 4. Minimum of 1 year in medical or healthcare environment preferred. 5. Bilingual in Spanish required. Benefits Comprehensive medical benefits 401(k) with employer match Tuition discounts Referral program for employees and non-employees If you are an Customer Service Rep seeking a structured schedule, professional environment, and long-term partnership , we encourage you to apply today.