Customer Support Specialist

Customer Support Specialist inDrive Customer Service Posted on Apr 23, 2026 Apply now To be added Department Customer Service and Experience Employment Type Full Time Location Vietnam Address Hanoi, Hanoi Municipality Workplace type Onsite Key Responsibilities Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries. Skills, Knowledge and Expertise Excellent oral and written communication skills for both Russian and Kazakh languages. Ability to conduct dialogue politely and professionally. Ability to work with large volumes of information. Attention to detail and accuracy in documentation. Proficiency in PC and basic office programs. Skills in working with CRM systems and other specialized software. About inDrive inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world's top ride-hailing apps, now with 360M installs across 48 countries. Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities. Ready to ignite your inner drive? Apply Now Our Hiring Process Stage 3: Hiring Manager Interview Stage 4: Background Check & Compliance Review Stage 5: Offer Stage 6: Hired Stage 1: Applied Stage 2: Talent Acquisition Interview Stage 3: Hiring Manager Interview Stage 4: Background Check & Compliance Review Stage 5: Offer Stage 6: Hired Stage 1: Applied Stage 2: Talent Acquisition Interview Stage 3: Hiring Manager Interview Stage 4: Background Check & Compliance Review Stage 5: Offer Stage 6: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest Apply now See more open positions at inDrive