Bilingual Order Processing/Customer Service

We are a sales and distribution center for a silk screening Equipment manufacturer. We are looking for a full time Order Processing/ Shipping Clerk / Customer Service at our Newark, CA location. Essential duties and responsibilities may include, but are not limited to:

• Assist customers via email, internet, and phone with questions on features/benefits of the merchandise, orders, and payment.
• Fulfill wholesale and online orders (collect, pack, and ship customer orders daily via UPS, USPS, FedEx, and freight shipments).
• Inventory maintenance (receiving and verifying new item shipments, keeping inventory well-stocked and organized, organizing and managing inventory counts in warehouse.)
• Perform general clerical duties, including, but not limited to, database entry, emailing, mailing, filing, and answering telephones.
• Other duties as assigned.

Required Qualifications:

• Fluent in English and Chinese, including writing and verbal skills
• Computer literacy required, including basic knowledge of MS Office and QuickBooks
• Ability to communicate effectively. Past experience in customer service a plus
• Good writing, organizational, analytical and problem-solving skills.
• Familiarity with UPS, FedEx, USPS and freight shipping.
• Reliable, trustworthy, responsible, punctual, and Safety Conscious.
• Ability to operate independently with minimal supervision
• Ability to work cooperatively and collaboratively with others
• A mature, self-motivated person with a positive, professional attitude
• Attentive to details, Willingness to learn.

If interested, please submit your resume. The position is open until filled.

Please mark Chinese speaker in subject title.

Thanks Job Type:

Full-time Pay:

From $20.00 per hour

Education:

High school or equivalent (Required)

Language:

Chinese (Required)

Work Location:

In person