Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Call Center
Job
Robert Half
Newark, CA (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
40
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Description
- Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
- Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
- Facilitates communication between the patient and the physician or clinic
- Delivers expert knowledge regarding clinic-specific processes
- Accurately documents and routes calls to the proper department
- Identifies urgent customer needs or operational issues, and escalates appropriately
- Works with care teams, patients, and outside facilities to obtain necessary information required for care.
- Communicates with the care team and support staff on various patient issues.
- Obtains and updates insurance information.
- Meets all regulatory and compliance standards
- Delivers high-level of customer service
- Follows documented protocols and guidelines
- Meets and exceeds departmental quality assurance standards
- Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding Hospital services
- Uses functionality of the telephone system as required
- Other departmental duties as assigned Requirements
- High School Diploma or GED equivalent Experience
- 2 Years experience in Call Center, Receptions taking incoming calls and assisting with customer assistance.
- 1 year of progressively responsible and directly related work experience in a healthcare setting, preferably in a call center environment
- Type 40 words per minute
- Excellent customer service skills
- Knowledge of medical terminology
- Demonstrated knowledge of proper English grammar in speaking and writing
- Effectively listen to resolve patient's/customers inquiries
- Maintain respect and composure in stressful situations
- Navigate complex software tools and accurately input data
- Effectively document caller notes into the medical record
- Ability to adjust communication to fit the needs and level of understanding of the receiver
- Ability to apply business logic to resolve patient/customer issues while managing multiple priorities.
- Working knowledge of EPIC or other patient/customer database Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.