Customer Service

Job Title:

Customer Service • Newark, CA. 94560 • Great Pay up to $20/hr. Customer Service Representative We are looking for a dependable and professional Customer Service Representative (CSR) to join a growing team. This position is responsible for handling customer calls, scheduling appointments, coordinating with mobile examiners, and providing excellent customer support throughout the exam process. The ideal candidate is organized, detail-oriented, and able to manage multiple tasks while maintaining a high level of professionalism and customer care.

Responsibilities:

Customer Service Answer inbound calls from applicants, insurance agents, and clients Make outbound calls to schedule and confirm appointments Provide accurate information about services, appointment availability, and exam requirements Respond to customer questions and concerns in a professional and timely manner

Scheduling & Coordination:

Schedule, reschedule, and confirm paramedical exam appointments Coordinate appointments with mobile examiners and internal staff Follow up on incomplete or pending cases Keep customers updated on appointment status and next steps

Case Management:

Create and update customer information in the company system Verify applicant details and service requirements Track case progress from scheduling through completion Escalate urgent or complex issues when needed

Administrative Support:

Maintain accurate records and data entry Follow HIPAA and confidentiality guidelines Assist with additional office or customer support tasks as needed

Qualifications:

Previous customer service, call center, or healthcare experience preferred Strong communication and phone skills Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems, scheduling software, and Microsoft Office Strong attention to detail and accuracy Professional attitude and dependable work ethic

Preferred Qualifications:

Experience in healthcare, insurance, or paramedical services Familiarity with VoIP phone systems or outbound calling Experience scheduling appointments or handling follow-up calls

Skills:

Excellent customer service Professional phone etiquette Problem-solving and conflict resolution Time management and organization Accurate data entry Compensation & Benefits Competitive hourly pay based on experience Flexible scheduling opportunities Opportunity for career growth Supportive and professional work environment If you are customer-focused, organized, and looking to grow with a professional team, apply today! Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.