Customer Service Representative

Customer Service Representative Staffing Network - 3.4 Newark, CA Job Details Temp-to-hire $24 - $25 an hour 16 hours ago Qualifications Customer returns handling

Full Job Description Payrate:

$24-$25/hr

Shift:

8AM-5PM Temp to hire position Staffing Network is looking for a Customer Service Representative for our client in Newark, Ca.

Job Description:

Accurate data entry for invoicing by way of intake of orders and entering relevant details into Sage ERP Provide timely and accurate information to incoming customer order status and product knowledge requests Provide timely feedback to the company regarding service failures or customer concerns Process customer orders/changes/returns according to established department policies and procedures Work closely with Office Manager for scheduling of orders Work closely with the credit department to resolve disputed credit items Responding to emails in a quick and efficient manner. Then, taking appropriate action on the email which may include assisting the customer, forwarding to the appropriate contact, performing a status request or placing an order Order Support Receive purchase order, enter order into the system, e-mail order to Sales Representative for approval, process work order, and send confirmation email, either pass to the shop for processing or 2 week out drawer Manage Back orders and past dues daily Manage 2-week out drawer Confirm next day scheduled orders, daily Handling Phone Calls Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension Provide customers with status updates and ETA's Maintain Voicemail box and keep current respond to customer's messages What We'd Like to See from You High School Graduate or GED 1 year of experience as a Customer Service Representative Customer/Client focused Problem solver and analysis Experienced with time management High level of motivation and strong work ethic Preferred and Helpful Program Management experience Sage X3 experience or other ERP systems Excellent communication Effective interpersonal skills