Call Center Associate (Bilingual)

Call Center Associate (Bilingual) Share Ourselves - 3.7 Newport Beach, CA Job Details Full-time $21 - $24 an hour 2 hours ago Benefits 403(b) matching Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching 403(b) Life insurance Qualifications Spanish Serving clients Phone communication Customer service Call center experience Writing skills HIPAA English Full Job Description Share Ourselves is a healthcare organization that provides comprehensive health and support services for the Orange County community. At the heart of our mission is the unwavering belief that everyone, regardless of their circumstances, deserves access to quality healthcare. From serving as a comprehensive healthcare provider, to offering social services like financial assistance and food distribution, our approach considers all that it means to be healthy. Because when we uplift and prioritize the health of every individual, we become stronger as a community. We currently operate multiple healthcare sites in Costa Mesa, Santa Ana, Mission Viejo and Newport Beach. Our Call Center Associate is the first point of contact our patients and clients have. This position is essential in helping to ensure our patients and clients are starting off with the best level of customer service.

We have openings for:

1 full time position. Full Time M/F 8:30am - 5pm T/W/Th 9:30am - 6pm The position is onsite in our Newport Beach Admin office (no remote work).

JOB SUMMARY

Schedules medical, dental, behavioral health and eligibility appointments, answers patient inquiries and questions, directs patient calls and messages to appropriate departments or personnel. Completes outbound calls for appointment reminders, re-scheduling and outreach of newly assigned health plan members. Follows up on voicemail and electronic communication messages and ensures that messages are returned timely.

RESPONSIBILITIES

Answers incoming calls, manages callers, answers questions and sets appointments for various clinic departments. Must be able to communicate in English or Spanish based on caller needs. Approaches each customer interaction with professionalism, compassion and empathy. Enters the patients' data into the EHR scheduling program Uses EHR to send messages to providers regarding patient care, prescriptions or questions. Returns calls and follows up on left messages timely; completes outbound calls as requested. Adapts to changes or unusual circumstances to promote cooperation and minimize disruption to working environment. Completes all administrative duties and other duties as assigned by Supervisor. Works in a fast-paced department while maintaining a high level of productivity. Attends and contributes to department/team meetings. Attends training sessions as needed. Works overtime if requested and authorized. EDUCATION and/or

EXPERIENCE

High School Diploma or GED equivalent preferred. Minimum one year of high volume customer service experience in a healthcare (medical, dental or behavioral health) related environment either via phone or in person. Healthcare call center experience strongly preferred. Experience with medical and/or dental terminology preferred Demonstrated excellent customer relations and communication skills. Ability to communicate effectively both orally and in writing with proper spelling/grammar Bilingual in English and Spanish is required Must be detail oriented Must be familiar with HIPAA laws in regards to medical or dental records Experience with Electronic Health Records system preferred (Epic) •What do we offer? A competitive salary and a generous benefits package for our full time team members which includes Health Insurance options covered at 100% or 90% of cost for team members and 50% for eligible dependents; We have group Medical, Dental and Vision, Flexible Spending Accounts, Basic Life insurance/AD &D, Voluntary Life Options, Long Term Disability, 403b Retirement Plan with employer match, Employee Assistance Program, Global Travel Assistance, Supplemental Accident, Critical Illness and Hospitalization plans offered offered, Tuition Reimbursement, Paid Holidays, Paid Vacation and Sick Days. All qualified candidates will be subject to an employment/criminal background check and must be able to provide proof of required Immunizations for healthcare facility. We will provide vaccines to new employee's if needed at no cost. Job Req # 202606

CCAFT Job Type:

Full-time Pay:

$21.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Experience:

healthcare: 1 year (Preferred) Call center: 1 year (Preferred)

Language:

Spanish (Required) Ability to

Commute:

Newport Beach, CA 92660 (Required)

Work Location:

In person