Dental Customer Support Specialist

Dental Customer Support Specialist at Glidewell Dental Dental Customer Support Specialist at Glidewell Dental in Newport Coast, California Posted in 7 days ago.

Type:

full-time

Job Description:

Are you an RDA or dental professional ready to transition out of patient-facing care-but not ready to leave the dental field behind? This role is designed for you. Join a team where your clinical knowledge is valued in a new way. Instead of assisting chairside, you'll use your experience to guide, support, and collaborate with doctors and dental teams-helping deliver the best outcomes from behind the scenes. What You'll Do Serve as atrusted liaison between doctors, dental technicians, and internal teams, ensuring smooth communication and case success Support dental professionals by recommending the best products and solutions based on each unique case Provide high-quality customer support, including handling inbound calls, case updates, and product guidance Review and evaluate cases thoroughly, applying your clinical knowledge to help doctors achieve optimal results Proactively troubleshoot and problem-solve, offering thoughtful guidance and solutions Maintain detailed notes and documentation within internal systems Build and maintain strong, professional relationships with customers and cross-functional teams Follow up on cases and requests to ensure satisfaction and successful outcomes Participate in outbound outreach when additional case support is needed Why RDAs Love This Role? Step away from chairside work while staying in the dental field Use your clinical expertise in a strategic, impactful way Less physical strain, more consistency in your daily work Develop new skills in communication, coordination, and case planning Be part of a collaborative, supportive team environment What You Bring Background in dental assisting or dental-related experience (RDA, DA, CDT strongly preferred) At least 3+ years in the dental field or equivalent experience in customer support Strong communication skills-you're comfortable speaking with doctors and teams A detail-oriented, solution-driven mindset Ability to translate clinical knowledge into clear, helpful guidance Qualifications High school diploma or equivalent required Bachelor's degree preferred Experience in a call center or customer support environment is a plus