Customer Experience Specialist

Description We are hiring a Customer Experience Specialist to help deliver outstanding service and build positive relationships with customers throughout their journey. Job Description + Serve as a primary point of contact for customer questions and concerns + Resolve service issues promptly and professionally + Monitor customer feedback and identify opportunities to improve satisfaction + Collaborate with internal teams to enhance the customer experience + Document interactions and maintain accurate customer records + Support retention efforts through proactive communication and follow-up Requirements Job Requirements + 1+ years of customer service, customer experience, or support experience + Strong problem-solving and conflict-resolution abilities + Excellent verbal and written communication skills + Ability to work effectively in a team-oriented environment + Experience with CRM systems preferred TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .