Customer Service & Office Specialist (Must be in Chinese and English)

Customer Service & Office Specialist (Must be in Chinese and English) Ivory Commercial Real Estate Ontario, CA Job Details Full-time $70,000 - $90,000 a year 2 hours ago Benefits Paid training Health insurance Paid time off On-the-job training Professional development assistance Referral program Qualifications Computer operation Teamwork Filing English Attention to detail Office management Chinese Full Job Description We are looking for an organized, detail-oriented, and bilingual Customer Service & Office Specialist to support our growing commercial real estate team in Ontario, CA. In this role, you will be the backbone of our daily office operations and client management. This is a full-time corporate W-2 position that offers a stable income with extra earning potential, you will earn a guaranteed hourly base salary plus bonuses based on the projects you manage and support.

Duties & Responsibilities Client Support:

Serve as the primary point of contact for clients, handling inquiries professionally via phone and email in both English and Chinese.

Office Administration:

Assist with daily office operations, data entry, document preparation, and keeping our internal CRM system up to date.

Project Coordination:

Assist teams in tracking project timelines, organizing contract files, and ensuring a smooth workflow from start to finish.

Team Collaboration:

Provide administrative and customer service support to our management and real estate specialists as needed.

Qualifications & Requirements Language:

Must be strictly Bilingual in Chinese and English (Fluent in listening, speaking, reading, and writing).

Schedule:

Full-time, Monday to Friday, 9:00 AM - 6:00 PM (Includes a 1-hour lunch break).

Location:

Must be able to reliably commute to our office in Ontario, CA .

Skills:

Strong communication skills, organized, proficient with basic computer office tools, and a quick learner. Real estate experience is a plus but NOT required—we provide full training. Salary & Benefits Probationary Period (First 3 Months): $20.00 per hour (Includes paid training).

Regular Full-Time Salary:

$23.00 - $26.00 per hour +

Project Bonus Perks:

Paid professional training, clear career growth, and a supportive, modern corporate team environment.

Pay:

$70,000.00 - $90,000.00 per year

Benefits:

Health insurance On-the-job training Paid time off Professional development assistance Referral program

Language:

Chinese (Required) English (Required)

Work Location:

In person