Customer Service

Our client is looking is for a Customer Service Representative For immediate consideration, please send resume to t d e l g a d o@appleone.com.

Must haves for the position:

• Excellent work ethic, dependable, attendance.
• Excellent communication skills, including active listening, phone and email etiquette, and excellent grammar in written and verbal skills.
• Open to feedback and able to adjust based on feedback.
• Ability to prioritize and multi-task while working under the pressure of deadlines.
• Able to quickly retain information or effectively reference notes.
• Possess a strong desire to learn and succeed.
• Very proficient with Outlook, able to manage an inbox and set reminders.
• Familiarity with CRM systems and practices.

The position of a Customer Experience Representative "CER" should be the example and standard on how others within the company treat our customers by providing exemplary service. The CER is engaged in handling product orders and concerns of customers by performing the following duties:

Essential Duties and Responsibilities:

Included the following, but not limited to:

• Work with potential and current customers by providing product and service questions, suggesting additional information that would benefit them.
• Assists in maintaining updated and accurate account/customer contact information.
• Handle large quantities of incoming calls/emails from prospective customers in a friendly and professional manner.
• Resolves product or service complaints/issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Initiate required action for response to customer service requests for order changes including the maintenance of order/customer information and communicate changes to the appropriate personnel/department.
• Manage a designated territory and work to build customer relationships.
• Assist the sales team as needed by quoting projects and potential orders, including freight quotes.
• Be able to problem solve and make effective decisions and solutions.
• Respond to customers in a timely manner as set by company standards.
• Develop strong company knowledge of product and processes.
• Work as a team by accomplishing related results as needed.
• High emphasis on attention to detail and strong organizational skills.
• Take the extra mile to engage customers.
• Perform any/all other tasks and responsibilities as assigned by Management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong sense of customer service and what that means.
• Ability to learn product, company processes, and service knowledge.
• Proven customer support experience or experience as a client service representative.
• Focus and understanding of excellent communication skills including active listening skills, phone skills, email etiquette, and others as related.
• Ability to communicate verbally and in writing with a positive/upbeat professional manner using correct grammar.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.