Customer Service Rep

Customer Service Rep

ROSALIE RIOS INSURANCE AGENCY, LLC

Farmers Insurance Oxnard, CA Job Details Part-time | Full-time $25,000 - $60,000 a year 1 day ago Benefits Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Spanish Sales negotiation Customer relationship building Phone communication Identifying new business opportunities Greeting customers Lead generation English Prospecting Communication skills Conducting sales calls Entry level Under 1 year Client interaction via phone calls Full Job Description Job Overview Are you looking to grow? So are we! Our insurance office in Oxnard, California, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Part-Time / Full-Time Customer Service . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you , apply today!

Salary Range:

$25,000.00 - $60,000.00 per year Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Dental Insurance Vision Insurance Hands on Training Career Growth Opportunities Requirements Bilingual, fluent in both English and Spanish is beneficial. Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Must be highly self-motivated. Professional phone etiquette. Great Customer Service Skills. Problem-Solving Capabilities. Ability to tactfully handle stressful and difficult situations. Be capable of handling customer rejection. Strong communication and negotiation skills. No insurance experience required but must be willing to learn Responsibilities Handle all incoming claim calls from customers and follow-up. Immediately greet all customers, entering the office, in a friendly and helpful manner. Provide exceptional customer service and support. Maintains phone time or sales quotas as determined by management. Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases. Provide customers with additional information about new products and services. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Attend industry events to network and build relationships. Attend training and continuing education courses. Handle customer renewals. About Us Join Rosalie Rios Insurance Agency! We're an energetic and professional team dedicated to providing top-tier insurance solutions. Be part of a dynamic agency committed to client success and a vibrant work culture. Explore your career in insurance with us!