Customer Service Representative

We are seeking a detail-oriented Customer Service Representative to join a fast-paced, team-driven environment. This role is ideal for someone who thrives in high-volume call and email settings, enjoys helping customers, and takes pride in delivering accurate, professional service every time. This position plays a critical role in supporting customers, managing orders, and ensuring a seamless customer experience from start to finish. What You'll Do Handle a high volume of inbound calls and emails from customers in a professional and timely manner Respond to product inquiries, order requests, and service-related questions Accurately process orders, updates, and changes while maintaining detailed records Resolve customer concerns by identifying issues, determining solutions, and following through to completion Maintain and update customer accounts and contact information Partner with internal teams including Sales, Operations, and Logistics to ensure smooth order fulfillment Support quoting, project coordination, and freight estimates as needed Manage a designated group of accounts and build strong customer relationships Maintain strong product and process knowledge to effectively assist customers Meet response time expectations and service level standards What We're Looking For 1-3+ years of true customer service experience in a high-volume environment (calls + emails required) Strong attention to detail with the ability to multi-task and prioritize under deadlines Excellent communication skills, including professional phone presence and strong written grammar Ability to quickly learn and retain information or reference materials efficiently Proven ability to problem-solve and manage customer concerns independently Positive, team-oriented attitude with openness to feedback and coaching Strong organizational skills and follow-through Technical Skills Proficient in Microsoft Outlook (email management, calendars, reminders) Experience with CRM systems and customer management tools Working knowledge of Microsoft Office (Excel, Word) Familiarity with order processing or inventory systems is a plus Qualifications High school diploma or GED required Strong English communication skills (written and verbal) 3+ years customer service experience Proven reliability, strong attendance, and solid work ethic Why Apply? Stable, growing company with long-term opportunity Fast-paced environment where your work makes a direct impact Collaborative, team-oriented culture Opportunity to build valuable experience in customer operations and account management Apply today for immediate consideration. Contact Claudia Scrofani with AppleOne Ventura for more information. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.