Customer Service Representative

We are looking for a Customer Service Representative to support emergency preparedness outreach efforts in Pasadena, California. This is a Contract position focused on connecting with residents, answering questions related to preparedness and response, and delivering helpful service with professionalism and empathy. The ideal candidate is comfortable handling a high volume of outbound and inbound communication while keeping accurate records and following established procedures.

Responsibilities:

• Place outreach calls to California residents to share emergency preparedness information and offer support when needed.
• Address incoming questions about disaster readiness, response steps, and available assistance in a clear and courteous manner.
• Record call details, customer concerns, and outcomes accurately in the appropriate database or tracking system.
• Follow approved workflows, communication standards, and call handling procedures to ensure consistent service delivery.
• Take part in onboarding and ongoing training to stay current on messaging, service expectations, and call center best practices.
• Manage both inbound and outbound interactions efficiently while maintaining a positive customer experience.
• Support related administrative tasks such as data entry, email follow-up, appointment coordination, or order-related updates as assigned.