Outbound Customer Service Representative Plumbing & HVAC

John Owens Services is growing, and we're looking for a confident, motivated CSR who loves connecting with people and turning conversations into booked appointments. This is not a sit-back-and-wait customer service role. You'll be reaching out to customers, creating opportunities, and helping homeowners and businesses get the plumbing and HVAC services they need. What You'll Do You'll make outbound calls to current, past, and potential customers to schedule plumbing and HVAC service calls, maintenance visits, diagnostics, and equipment replacement appointments. You'll also help us grow by reaching out to real estate agents, apartment communities, restaurants, and other local businesses to introduce our company and set up meetings. Who We're Looking For We're looking for someone who is: Friendly, confident, and persuasive on the phone Comfortable making a high volume of outbound calls Goal-driven and motivated by results Organized, reliable, and detail-oriented Able to keep conversations positive and engaging Excited to help grow a company, not just answer phones Experience That Helps Customer service, call center, dispatch, sales, appointment setting, or home services experience is a plus — but the right attitude, strong communication skills, and willingness to learn matter most. Why Join Us? Supportive team environment Opportunity to grow with an established service company Steady work with clear goals and expectations Training provided on our services, systems, and call process Opportunity to make a direct impact on company growth If you enjoy talking to people, booking appointments, and being part of a fast-moving team, we'd love to meet you. Apply today and tell us why you'd be a great fit.