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Call Center Customer Service Representative

Job

Mercedes-Benz of Pleasanton

Pleasanton, CA (In Person)

$52,260 Salary, Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 6/30/2026

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Job Description

Call Center Customer Service Representative Mercedes-Benz of Pleasanton Pleasanton, CA Job Details Full-time $39,520 - $65,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Flexible schedule Qualifications Customer communication Microsoft Excel Microsoft Outlook Interpersonal skills Word embeddings Driver's License Individual consumer customer service Time management Full Job Description Mercedes-Benz of Pleasanton is proud to be a leader in our community. Since opening our dealership in 1987, we've made a commitment to anyone that walks through our doors to offer quality vehicles paired with a simple and efficient car buying process! What We Offer Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Flexible Work Schedule Discounts on products and service
RESPONSIBILITIES
Answer incoming calls, schedule service appointments Reach out to and follow up with up with prospective customers Follow up with clients with special order parts, recalls, and pending services to schedule appointments Connect new customers with appropriate service team member Work with customers in a professional, well-spoken manner Direct customers to product information resources, including those available online Meet and exceed goals each month and quarter
REQUIREMENTS
Previous customer service experience is required Previous call center experience is preferred Must be tenacious and willing to learn Strong verbal and written communication skills Proficiency with Microsoft Word, Excel, and Outlook Time management, prioritization and multitasking skills Clean driving record & valid driver's license
Job Type:
Full-time Pay:
$39,520.00 - $65,000.00 per year