Customer Service Representative

Customer Service Representative Dogtopia•2.7 Rancho Cordova, CA Job Details Full-time $20•$22 an hour 3 hours ago Benefits Paid training Health insurance 401(k) matching Employee discount Qualifications Customer communication Delegation Full Job Description Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs•and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer:

Let's look at what Dogtopia does for you! It's always bring your dog to work day! Education in basic dog obedience and training Fun, dynamic team culture with more than 60 locations Additional certification program training Competitive bonuses with some flexibility in scheduling Learn skills related to sales, customer service and teamwork Core Competencies Percentage of leads converted to Meet & Greets Percentage of Meet & Greets converted to sales Retention of and frequency of daycare visits Assist in increasing customer satisfaction ratings Always striving to up-sell! Consistent and timely attendance Website monitoring Manage web inquires Qualifications Must love dogs Sales and Customer service experience Ability to work flexible hours Ability to work cohesively with others in a fun, fast paced environment Strong customer service skills Able to work within a structure, but to think and act flexibly when needed Personal Characteristics Proactive•results focused, self-started, anticipator Quick thinker Emotionally intelligent Just do it focus Fun-loving Rapport builder Active listener Must love dogs Sales Initiatives Convert lead calls to Meet & Greets Schedule Tours/Meet & Greets Conduct follow-up calls with leads that did not schedule Delivers written performance reviews and give employees positive acknowledgement when due! Express in actions to pet parents our Dogtopia-isms Enter completed registration forms•review for completeness Assist in creating staff schedules and helps monitor daily schedules Maintains optimum staffing and development with all employees, handles callouts accordingly Leads by example by coaching all on contributing to a positive team-oriented culture Delivers written performance reviews and give employees positive acknowledgement when due! Help coach the team on our Dogtopia-isms. The rules by which we, as Dogtopians live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like It's the Most Exciting Day Ever! Customer Service and Presentation Practice the 3 Ss (smile, story and satisfaction) Always finding new ways to improve the Meet & Greet tour scripts Conducts walk-in and scheduled tours of facility Complete pet parent's new client forms Be knowledgeable on pricing and services Respond to web inquires as soon as possible but within one business day Answer all questions/concerns/complaints with urgency and care Assist with customer check in and check out Assist with appointment setups Strive for high customer review ratings! ENJOY your team! GROW your team! And PLAY to your fullest potential PPRM PI and Habits Persuader A Persuader is a risk-taking, socially poised and motivating team builder. Captain A Captain is a problem solver who likes change and innovation while controlling the big picture. Maverick A Maverick is an innovative, "outside the box" thinker, who is undaunted by failure. Will Be Intense Restless Driving Will Need Variety Opportunities to work at a faster than average pace Mobility Will Like Hearing Lead the conversation Explore new frontiers See your ideas in action Flexible work environment Noteworthy Behaviorsn Quick to connect Fluent Fast-talking Lively Enthusiastic Extraverted Outgoing Uninhibited expression of friendliness Poised Summary The focus of this job is making connections with people, motivating and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential. The job requires a high degree of "selling", whether of ideas and policies within the organization, or products or services in the marketplace. The job environment is fast paced and results oriented. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary. Initiating projects and processes beyond established organization practices will often require training and developing others, and enlisting their support by using a "selling" rather "telling" communication style. A self-confident, extrovertedstyle that can enliven, engage and positively impact individuals and groups is essential. The job has variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the job requires regularly meeting and pro-actively establishing relationships with new groups. The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer. Job Characteristics Variety of activities Multiple projects occurring simultaneously Multi-tasking Sense of urgency for goal achievement Fast-paced environment People/relationships focus Team building Inspire, motivate others, and engage their commitment Involve others in decision-making process Cooperative, collaborative decision-making Must assume responsibility for risk Extroverted, warm, enthusiastic, empathetic Stimulating communicator Persuasive "selling" style Collaborative approach Leadership based on ability to motivate others Strong commitment to results Delegate authority readily Dogtopia of Sacramento•Nimbus Winery As much as we'd like to spend all day with our dogs, it's not always possible. Dogtopia of Sacramento•Nimbus Winery is your one-stop shop when you are looking for a safe and fun place to leave your pup when you can't be with them. We are the premier destination for dog daycare, boarding and spa services. Our mission is to make sure your four-legged family members have a fun time when they stay at our fully equipped, spacious facility.

Pay:

$20.00•$22.00 / hour

Pay:

Bonus pay

Benefits:

Health insurance 401(k) matching Employee discount Paid training

Job Type:

fulltime

Schedule:

Weekend availability Monday to Friday 8 hour shift

Education:

No education required Work location: On-site