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Lead Customer Service Representative

Job

Kisco Senior Living

Rancho Santa Margarita, CA (In Person)

$49,920 Salary, Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 7/20/2026

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Job Description

Lead Customer Service Representative Kisco Senior Living - 3.3 Rancho Santa Margarita, CA Job Details Full-time $22 - $26 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Mid-level Working with seniors High school diploma or GED Individual consumer customer service Emergency response procedures Phone call management Clean workspace maintenance Monitoring residents
Full Job Description Job Description:
The Lead Customer Service Representative provides exceptional customer service that establishes a warm, secure and friendly atmosphere in the community.
Schedule:
Sun-Thurs 10am-6pm
Pay :
$22-$26 What will I do every day? Monitor residents, guests and or visitors coming in and out of the community Take the lead in the day-to-day adiministration of the move-in and welcome process Provide additional support to the Hospitality Services Director to ensure a smooth operation at the front desk Assist residents with requests as needed Maintain a neat and clean front desk and entrance area Respond to emergencies and supply emergency personnel Audit records and files What will I need to be successful in this role? Bring a smile to work every day Be a great team player High school graduate One to three years of senior living, customer service, or related experience preferred Experience with a high-volume phone call work environment preferred Ability to work a flexible schedule, including evenings, nights, weekends, and holidays as needed What's in it for me? (Great Question!) Competitive pay A free meal per shift Healthcare Benefits including Vision & Dental (Full-time only) Matching 401k (Full-time only) Paid Time Off Rewards and Bonus Opportunities Continuous Training and Growth Opportunities What do we do? We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years. All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements Kisco Senior Living is an Equal Opportunity Employer