Customer Service Representative II - 22152

Customer Service Representative

II - 22152

Simply Biotech - 3.6 Redondo Beach, CA Job Details Temporary | Full-time $20.00 - $23.69 an hour 6 hours ago Qualifications High school diploma or GED Attention to detail Organizational skills Productivity software Order entry Time management Full Job Description Customer Service Representative II - Simply Biotech

OVERVIEW

Are you looking for a new career opportunity with an exciting biotech company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below. Immediate opening for a Customer Service Representative II in Redondo Beach, CA who possesses: 2-4 years of customer service or order processing experience HS Diploma or College Degree preferred Proficiency in Microsoft Office and ERP/CRM systems Email resumes to and call 949.204.3861 FULL

DESCRIPTION

: Processes domestic customer orders and provides reliable customer support via phone and email. Ensures order accuracy, handles routine to moderately complex inquiries, and supports quality control through order verification. Serves as an experienced team member and mentors Customer Service Representative I. The selected candidate will be responsible for: Order Processing & Accuracy Process and enter domestic orders accurately and in a timely manner (24 hr processing time) Verify customer, pricing, and shipping details Handle order changes, returns, and credits Coordinate with operations for order fulfillment Support order verification to ensure quality and compliance Customer Support Respond to customer inquiries via phone and email Provide order updates, tracking, and product information Resolve routine issues and escalate more complex concerns Maintain strong customer relationships and satisfaction Account Management Manage assigned customer accounts and maintain accurate records Document interactions in ERP/CRM systems (IQMS, HubSpot) Communicate proactively on order status and issues Support onboarding and account needs Team Support & Mentoring Train and mentor CS Rep I on processes and systems Collaborate with team members on orders and customer issues Assist during high-volume periods and contribute to improvements Systems & Compliance Maintain accurate data and follow all SOPs and company policies Generate reports and support system updates or data cleanup Ensure confidentiality and participate in quality initiatives The selected candidate will also possess: Education & Experience High school diploma or equivalent required/College Degree a+ 2-4 years of customer service or order processing experience ERP/CRM experience preferred Experience in healthcare, life sciences, or regulated industries a plus Skills Strong attention to detail and organization Excellent communication and customer service skills Problem-solving and time management abilities Proficiency in Microsoft Office and ERP/CRM systems

Salary Range:

$20 to $23.69/hour For immediate and confidential consideration, please email your resume to and call 949.204.3861 More information can be found at www.simplybiotech.com

Pay:

$20.00 - $23.69 per hour

Work Location:

In person