Quality Control Client Specialist

Ensure Installation Excellence & Build Lasting Client Relationships - Join Matrix HVAC Inc. as an Installation Quality & Client Relations Specialist!

Position Title :

Installation Quality & Client Relations Specialist Company Name:

Matrix HVAC Inc.

Compensation:

$70,000-$90,000 per year (DOE) Job Overview Matrix HVAC Inc. is hiring an Installation Quality & Client Relations Specialist to step into a key role as our current technician prepares for retirement. This full-time position combines field expertise, technical accuracy, and relationship management—ideal for a seasoned HVAC professional ready to influence installation standards and strengthen client satisfaction. Based out of Corona, CA, you'll conduct quality reviews, support field teams, and be a critical link between technical operations and customer experience. Enjoy local travel throughout San Diego, Orange County, and Riverside County, without overnight stays. Who We Are At Matrix HVAC Inc., we're more than just a heating and cooling company—we're a team built on trust, craftsmanship, and fun. Known for delivering top-quality HVAC solutions in both residential and commercial markets, we invest in our people with training, tools, and an uplifting workplace culture. Our technicians are empowered to learn, grow, and lead—backed by leadership that truly values their contribution. Join us and enjoy a career where technical excellence meets camaraderie and purpose. Key Responsibilities Technical & Field Support Conduct quality control inspections of completed HVAC installations for code compliance, accuracy, and workmanship. Coach technicians on best practices and corrections needed for improvement. Interpret architectural drawings and HVAC plans; assist with custom duct layout design. Provide real-time feedback and technical guidance to field personnel. Manage equipment returns, warranty claims, and supplier communications. Client Relations & Business Development Perform on-site client visits to ensure satisfaction and solidify long-term relationships. Represent Matrix HVAC professionally with every customer interaction. Collaborate on simple marketing strategies to support customer growth. Act as a trusted advisor by anticipating client needs and providing proactive solutions. Internal Operations Maintain accurate records of inspections, jobsite feedback, and customer interactions. Use digital tools and internal systems for tracking, reporting, and task management. Coordinate daily workflow, balancing field responsibilities with administrative duties. Qualifications Proven field experience in HVAC or a similar construction trade. Proficient in reading and interpreting plans and architectural drawings. Experience in customer service, sales support, or client-facing roles. Strong organizational and communication skills. Basic understanding of marketing principles or client outreach efforts.

Tech-savvy:

comfortable with email, digital documentation, and software tools. Valid driver's license and clean driving record. Excellent time management and multitasking capabilities.

Benefits Salary:

$70,000-$90,000 per year (based on experience) Company Vehicle + Gas Card Company Credit Card for business expenses Paid Holidays 401(k) with 4% Company Match Local Travel Only - no overnight stays required

Schedule Full-Time:

Monday to Friday, 8:00 AM-5:00 PM Occasional field adjustments or visits outside of standard hours as needed Location Based in Corona, CA Service region includes San Diego, Orange County, and Riverside County Equal Employment Opportunity We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. Compliance Statement A background check will be completed as part of the onboarding process, in compliance with applicable laws. #OHMGC25