Customer Service Representative

Customer Service Representative Position Job Tasks:

• Manage incoming calls & monitor Customer Service Emails
• Identify and assess customers' needs to determine who can best assist based on the request being made
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools available
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Monitor & Update ERP system as assigned
• request information from

Sales Qualifications:

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM/ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Competency in Microsoft Outlook & Office Tools
• Hands-on experience with spreadsheets and financial reports
• Familiarity with developing Customer and Vendor relationships
• willingness to engage with both via phone and email
• Accuracy and attention to detail
• Ability to write detailed and articulate emails
• Well-organized with ability to work independently as well as collaboratively as required by the task

Job Type:

Full-time Pay:

$25

• 28 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Schedule:

• 8 hour shift
• 8:00am-5:00pm
• Monday to

Friday Experience:

Customer Service:

1-2 Years (Preferred)

Education:

• High school or equivalent (Required)

Location:

• San Clemente, CA Work authorization:
• United States (Required)

Work Remotely:

No Work Location:

In office

• in person

Job Type:

Full-time Pay:

$25.00

• $28.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person