Mobility Service Agent: Wheelchair & Ambulatory Driver

Join a team where compassion, purpose, and community connections shape everything we do. Be a part of something that truly makes a difference every day. We are currently hiring Wheelchair/Ambulatory Drivers for our Non-Emergency Medical Transportation (NEMT) services. This role is ideal for individuals with full availability who are looking to make a real difference by safely transporting gurney-bound passengers to and from medical facilities.

Duties & Responsibilities:

o Safely transport ADA passengers and assist passengers in boarding/exiting the vehicle. This includes passengers using mobility devices (i.e. wheelchairs, scooters, walkers). o Conduct pre-trip vehicle inspections to ensure proper operation of vehicle, including on-board equipment. Report any conditions which require repair and/or maintenance on the vehicle. o Safely perform scheduled routes dispatched to drivers per on-time performance standards. o Follow safety procedures for loading, unloading and securing all passengers. o Safe operation of vehicles, including adherence to all California DMV laws. o Provide excellent customer service. o Diffuse difficult situations during the work day. o Report delays, accidents, and other traffic issues using authorized communication devices. o Accurately document all trips, odometer readings, beginning/end of shift, and lunch breaks. o Follow defensive driving techniques to minimize the risk of accidents and incidents. o Properly account for all fares collected (program specific). o Immediately report any accident or incident which occurs during the work day. o Comply with all attendance and uniform policies. o Safety first culture must be a priority. o Maintain good hygiene and a professional image at all times.

Essential Functions & Requirements:

o Ability to lift, walk, bend, squat, twist, crouch, reach, kneel, maneuver, and display physical dexterity. o Ability to push/pull passengers of all sizes using mobility devices (including wheelchairs, scooters, walkers, etc.) to board/exit the vehicle. o Ability to sit for extended periods of time. o Possess full range of sense of hearing, and vision (with corrective lenses permissible). o Successful completion of a pre-employment physical exam. Screening examinations include (but are not limited to):

• Breath Alcohol Testing
• Drug screenings (including screenings for

CBD & THC

)

• Physical examination (Human performance evaluation and lift test)
• Tuberculosis test

Live Scan:

state and federal background check o Experience handling medical transport equipment is preferred but not required. Training is provided. o This role requires the ability to confidently operate GPS navigation systems, mobile and tablet-based applications for pre-trip vehicle inspections and passenger information review, and two-way radio devices for effective communication with dispatch. The ideal candidate demonstrates adaptability to digital tools and attention to detail. o Candidates must demonstrate the ability to multitask effectively and manage multiple requests simultaneously in a fast-paced environment. o Demonstrated reliability and a genuine passion for serving the community. o Strong communication and customer service skills. o Must be able to work a flexible schedule. o Minimum twenty-five (25) years of age. o Must have a valid California driver's license for minimum of one (1) year. o Must satisfy contract requirements regarding DUI, reckless driving, felony, and misdemeanor convictions. o No more than one and a half (1.5) points on MVR at time of job application submission. o Participation in CTI's Random Drug and Alcohol Testing Program.

What We Offer:

o A meaningful role that allows you to make a direct impact on the lives of others. o A supportive and mission-driven team environment. o An added fringe wage, which can be allocated to: Employee medical coverage, a 401(k)-retirement savings plan, or split between both options. o Paid vacation and sick leave (available after a 90-day probationary period). If you're dependable, compassionate, and ready to help those who need it most, apply today and start driving change in your community, one mile at a time. Benefits (depending on Full-time or Part-time): 401(k) Health insurance On-the-job training Paid sick time Paid time off

Job Types:

Full-time, Part-time Pay:

$18.00 per hour

Benefits:

401(k) Health insurance On-the-job training Opportunities for advancement Paid time off

Experience:

Non-emergency medical transportation: 1 year (Required)

Language:

English (Required) Ability to

Commute:

San Diego, CA 92102 (Required)

Work Location:

In person