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Customer Service Representative (CSR) / Dispatcher
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Almaden Valley Plumbing
San Jose, CA (In Person)
$55,000 Salary, Full-Time
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Job Description
Customer Service Representative (CSR) / Dispatcher Almaden Valley Plumbing San Jose, CA Job Details Full-time $50,000 - $60,000 a year 7 hours ago Benefits Health insurance 401(k) Paid time off 401(k) 4% Match 401(k) matching Retirement plan Qualifications Teamwork Office activity coordination Dispatching Attention to detail Patience Full Job Description Almaden Valley Plumbing is a family-owned residential plumbing company that's been serving San Jose since 1990, and we're looking for a CSR/Dispatcher to join our team. This is NOT your typical boring office job where every day feels the same. We are fast-moving, team-oriented, and play a huge role in keeping our technicians and customers happy throughout the day. You'll be the first voice our customers hear when they call us, help schedule appointments, keep technicians organized, and help the day run smoothly behind the scenes. If you're organized, good with people, and can handle a little chaos without losing your mind… you'll probably fit in great here. What You'll Be Doing Answering incoming customer calls Scheduling plumbing service appointments Dispatching technicians throughout the day Updating customer notes and job information Helping keep the daily schedule organized Communicating with customers about arrival times and updates Supporting the team and helping solve problems as they come up What We're Looking For Friendly and professional attitude Strong communication skills Organized and detail-oriented Comfortable multitasking Able to stay calm under pressure Reliable and punctual Comfortable on phones and computers Someone who enjoys helping people Bonus points if you have experience with: Dispatching or scheduling Plumbing, HVAC, electrical, or home service companies Housecall Pro or similar software What We Offer Competitive pay based on experience Stable, full-time position Family-oriented environment Opportunity to grow with the company Team that actually works together and supports each other Medical insurance 401(k) with 4% company match Schedule Full-time Monday-Friday Location San Jose, CA If this sounds like a good fit, we'd love to hear from you. Send us your resume and a little bit about yourself!