Customer Service Specialist I

Native Trails is a family-oriented, rapidly growing company based in San Luis Obispo. We are the leading producer of artisan crafted, eco-friendly kitchen and bath products that bring character and luxury into homes worldwide. Every product we make tells a story of tradition, sustainability, and thoughtful design. We are proud to offer a comprehensive benefits package, including medical, dental, 401K, holiday pay, and paid time off.

The Opportunity:

We are looking for a Customer Service Specialist I to be the warm, welcoming voice of Native Trails. In this role, you will provide exceptional support to homeowners, interior designers, dealers, and other industry partners while ensuring every interaction reflects the quality and craftsmanship of our brand. You'll join a collaborative, positive team where your contributions directly shape the customer experience.

What You'll Do:

Be the first point of contact: Answer calls, voicemails, emails, social media messages and the occasional walk-ins with professionalism, empathy, and genuine warmth.

Process orders and requests:

Enter sales orders we receive from our dealers and sales reps; package and ship samples or small parts via USPS.

Support customer engagement:

Respond to inquiries from homeowners, trade professionals, and dealers; occasionally guide showroom visitors through our artisan-crafted products. 95% will be over telephone and email and 5% in person.

Maintain accuracy and follow-through:

Keep customer information up to date in our Customer Database and ensure timely, detailed responses.

Support the team:

Provide clerical assistance, organize the showroom and reception area, and contribute to special projects that enhance customer experience.

What We're Looking For:

Previous customer service experience preferred, but entry level is ok if you have the following: Strong computer skills, including Microsoft Outlook Excellent verbal and written communication skills A problem-solving mindset and strong attention to detail Team-oriented approach with the ability to adapt and assist across multiple functions

Why You'll Love It Here:

You'll work in a beautiful showroom and office environment in San Luis Obispo. You'll be part of a supportive team that values craftsmanship, sustainability, and community. You'll have the satisfaction of providing luxury customer service that makes a real difference in people's homes and experiences.

Pay:

From $19.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Paid time off Vision insurance Volunteer time off

Work Location:

In person