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Customer Support Representative
Job
Tailermade Strategies
Sanger, CA (In Person)
$55,200 Salary, Full-Time
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Job Description
We are a customer-focused organization dedicated to delivering exceptional customer service and long-term value to our customers. Our team prides itself on building strong relationships, resolving issues efficiently, and ensuring a seamless customer service. We are looking for a proactive and detail-oriented Customer Support Representative to serve as the primary point of contact for our customers. In this Customer Support Representative role, you will handle inquiries, resolve issues, and ensure customers receive timely and effective support for their enrollment. Our Customer Support Representatives will play a key role in maintaining customer satisfaction, strengthening relationships, and supporting overall business enrollment success. Key Responsibilities of the Customer Support Representative Serve as the first point of contact for customer inquiries and enrollments Build and maintain strong, long-term customer relationships Resolve customer issues efficiently while ensuring a positive customer service experience Coordinate with internal teams (sales, operations, technical support) to address customer needs Maintain accurate customer records and interactions systems Monitor customer accounts and proactively identify opportunities to improve service Provide product or service information and guidance to customers Escalate complex issues to appropriate departments when necessary Requirements for the Customer Support Representative Interest in customer service, client relationship, sales or a related roles Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask and manage time effectively in a fast-paced environment Customer-focused mindset with a professional and positive attitude