Customer Engagement Specialist

Customer Engagement Specialist Source One South America (SOSA BPO) - 1.0 Santa Ana, CA Job Details Full-time Up to $20 an hour 19 hours ago Benefits Paid training Health insurance Dental insurance Vision insurance Qualifications Spanish Google Workspace Customer service English High school diploma or GED Phone canvassing Email outreach prospecting Full Job Description Job Overview We are looking for energetic, motivated, and goal-oriented professionals who enjoy connecting with people and thrive in a fast-paced team environment. This opportunity is ideal for candidates with experience in customer service, appointment scheduling, SDR/BDR support, hospitality, retail, call centers, or customer engagement environments who are looking to grow their career in a professional office setting.

Responsibilities:

Connect with prospective customers by phone and provide a positive experience Gather and verify customer information accurately Schedule appointments and coordinate next steps with the internal team Maintain organized activity notes and records Deliver professional communication and customer support Support daily administrative and workflow activities

Qualifications:

Strong communication and interpersonal skills Positive attitude and strong work ethic Comfortable with frequent phone interactions throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using Microsoft Office, Google Workspace, and computer systems Previous customer service, scheduling, SDR/BDR, call center, or sales support experience preferred Bilingual English/Spanish is a plus

Available Schedules:

Shift 1: 7:00 AM - 4:00 PM Shift 2: 9:00 AM - 6:00

PM What We Offer:

Paid training Competitive commission opportunities Full-time stable schedule Medical insurance Dental insurance Vision insurance Professional growth opportunities Supportive team environment

Requirements:

Ability to reliably commute to Santa Ana, CAor relocate before starting work preferred Customer service experience preferred Appointment scheduling experience preferred Qualified candidates are encouraged to apply. We are an equal opportunity employer and welcome applicants from diverse backgrounds.

Pay:

Up to $20.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance Ability to commute/relocate: Santa Ana, CA 92701: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person