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Customer Service
Job
AppleOne
Santa Fe Springs, CA (In Person)
Full-Time
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Job Description
Job Summary We are seeking a bilingual Customer Service professional for a new opportunity in Santa Fe Springs, CA. This role is ideal for a detail-oriented customer support professional who is fluent in English and Spanish and enjoys coordinating service requests, communicating with customers, and supporting daily operations in a fast-paced business services environment. The Customer Service role supports communication between stores, agents, dispatchers, and transportation teams to ensure timely service coordination and accurate follow-up. This is a great opportunity to join a collaborative team environment where strong communication, accountability, and problem-solving are valued. Candidates who enjoy helping customers, staying organized, and working with supportive leadership will be well positioned for success. Key Responsibilities
- Receive and respond to daily service requests by email and telephone from store locations.
- Dispatch service requests to the appropriate local dispatcher or agent and ensure timely follow-up.
- Monitor and manage client email inboxes to ensure all inquiries are addressed accurately and promptly.
- Track daily customer service call and email volumes and maintain accurate service records.
- Coordinate initial pickups for new accounts with the Transportation team and validate daily agent pickups.
- Communicate with agents regarding scheduling, data accuracy, trailer verification reports, and service-related issues.