Customer Service Representative

Customer Service Representative Valtra Inc - 2.5 Santa Fe Springs, CA Job Details Full-time $20 - $25 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off 401(k) 5% Match Vision insurance 401(k) matching Employee discount Qualifications Teamwork Email customer support Customer returns handling Interpersonal skills Customer order taking High school diploma or GED Phone customer support Order inquiry handling Email support Full Job Description Customer Service and Sales Associate Fireball Tool Works LLC | Santa Fe Springs, CA 90670 $20.00 - $25.00/hr + Performance Bonus (avg. ~$800/mo) Full-Time | Monday - Friday | Morning Shift |

In-Person The Details Up Front Location:

Santa Fe Springs, CA 90670 — in-person, no remote

Schedule:

Monday through Friday, 8-hour morning shift

Pay:

$20.00 - $25.00/hr depending on experience

Bonus:

Our team consistently hits their monthly KPIs. When they do, everyone earns a performance bonus — averaging around $800 per month. That's an additional $5/hr in effective take-home on a standard 40-hour week. It's not guaranteed, but our track record speaks for itself. Do you take pride in getting the details right? Are you someone who follows through on every commitment, double-checks your work before sending it out the door, and finds real satisfaction in a job done accurately and completely? Do you thrive in a structured environment where the expectations are clear, the team is supportive, and your reliability is noticed and appreciated? If that sounds like you, we have a role worth your time. About Fireball Tool Works Fireball Tool Works LLC is a welding tool manufacturing company based in Santa Fe Springs, CA. We've grown steadily since our founding and we're proud of the team culture we've built — one that values accuracy, consistency, and people who care about the work they do. We're looking for someone who wants to grow with us. The Role As a Customer Service and Sales Associate, you'll play a central part in keeping our operations running smoothly. You'll work alongside a collaborative team with clear processes and defined responsibilities — and you'll have the support of leadership that's invested in your success.

What You'll Be Responsible For:

Managing our RMA process from intake to resolution Providing phone and email support to our customers Coordinating shipments between our California and Texas warehouse locations Communicating with customers on LTL orders and managing the logistics to get them what they need, on time

What We're Looking For:

Someone who takes accuracy seriously and checks their work A reliable, consistent communicator who follows through on commitments A team player who respects established processes and contributes to a stable, organized environment Someone who prefers knowing what's expected of them — and then delivering on it Comfortable with process-driven work and taking ownership of a clearly defined scope

Qualifications:

High school diploma or GED with 2+ years of relevant experience Background in phone and email customer service

Benefits:

Medical, dental, and vision insurance (employee-contribution plans) 401(k) with 5% company match Paid time off To Apply Please complete this short survey as part of your application. Candidates who do not complete the survey may not be considered: https://go.cultureindex.com/p/Wkh8QNOjENQ7

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance Application Question(s): please take this short survey to be considered: https://go.cultureindex.com/p/Wkh8QNOjENQ7

Work Location:

In person