Call Center Rep

Where You'll Work Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services. One Community. One Mission. One California Job Summary and Responsibilities As a Call Center Professional, you will provide exceptional service and support to callers, addressing inquiries and resolving issues efficiently.

Every day you will expertly handle high-volume calls, actively listen, provide accurate information, and navigate systems to find solutions, meticulously documenting each interaction.

To be successful, you will demonstrate outstanding communication, strong problem-solving skills, and a patient, empathetic demeanor, contributing to overall customer satisfaction. Consistently demonstrates customer service expectations. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing _________ Health Center this is (your name) how can I help you" Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic. Job Requirements Required 6 months experience as Call Center Rep or Equivalent amount of experience in a high-volume phone customer service role in another industry/environment. Preferred Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist