Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative
Job
California Rent A Car
Santa Monica, CA (In Person)
$49,920 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
41
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Customer Service Representative California Rent A Car Santa Monica, CA Job Details Full-time From $21 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Customer communication Interpersonal skills Customer service CDL Attention to detail Driving Client interaction via phone calls Full Job Description California Rent A Car, a fast-paced and rapidly growing company, is seeking a highly motivated, enthusiastic, and detail oriented person for a full-time position as a Customer Service Representative.
JOB SUMMARY
Provide friendly, personalized and efficient service while securing reservations and processing rental services. Launch the rental process through proper verification and required driver documentation to provide an efficient rental and return experience.RESPONSIBILITIES
- Greet and qualify each customer using our rental requirements.
- Apply customer focused sales techniques to determine customer needs and offer additional options and/or services to enhance their rental experience.
- Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
- Offer all customers assistance with directions and any other necessary local driving information.
- Washing and cleaning vehicles.
- Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
- Answer phones in a friendly and prompt manner.
- Assist customers by effectively responding to or resolving customer service issues.
- Maintain a professional appearance in both personal dress and office cleanliness.
- Perform other customer related duties to ensure our service exceeds customer expectations.
- Analyze and contact customers about vehicles that are out beyond their expected return date.
- Perform other duties as assigned by management.
REQUIREMENTS
- 1-2 years of customer service experience
- Excellent verbal and written communication
- Extremely high energy level
- Passion for automobiles and working with the public
- Great at multi-tasking
- Attention to detail and organized
- Clean driving records (no DUI, reckless driving or any other serious driving offenses in the last 3 years)
COMPANY BENEFITS
- Competitive pay
- Medical, Dental, and Vision insurances for full-time employees after 60 days of employment
- 401-K participation for employees after 1 year of employment