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Job Description
Call Center Representative/Customer Service Recology Sonoma Marin - 3.0 Santa Rosa, CA Job Details Full-time $22.10 an hour 1 hour ago Benefits Paid training Wellness program Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off On-the-job training Employee assistance program Vision insurance 401(k) matching Employee stock ownership plan Referral program Qualifications Spanish Customer communication Customer service Call center experience English Microsoft Office High school diploma or GED Data entry Customer support Phone etiquette Full Job Description Recology Sonoma Marin is hiring several Call Center/Customer Service Representative for our Santa Rosa location
Shift:
Monday-Friday 9:30am-6pm
GROW WITH US
As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment.
THE ROLE OF THE CALL CENTER/CUSTOMER SERVICE REPRESENTATIVE
Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.
ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO
Answers telephone or greets customers at counter. Provides information about collections, rates, billing, and account status promptly and correctly. Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Six months related experience and/or training. Computer programs, including Microsoft Office suite of applications. High school diploma or GED required. Bachelor's degree preferred. Bilingual in Spanish preferred
RECOLOGY OFFERS
An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper. A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4
R's:
Reduce, Re-use, Recycle, and Recologize. Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE
Paid time off and paid holidays. Health and wellness benefits including medical, dental, and vision. Retirement plans (Employee Stock Ownership Plan, 401(k) with match). Annual wellness incentives. Employee Assistance Program (EAP). Educational assistance. Commuting benefits. Employee referral program.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
Job Type:
Full-time Pay:
$22.10 per hour
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Vision insurance People with a criminal record are encouraged to apply
