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Job Description
Client Relations Specialist Entech Instruments Inc - 3.6 Simi Valley, CA Job Details Full-time $26.00 - $27.50 an hour 11 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Data integrity assurance Managing customer accounts Customer relationship building Email customer support Operations coordination Customer order taking Logistics customer service Sales order data entry Shipment tracking for distribution operations NetSuite Purchase order management Mid-level Technical support Microsoft Office Financial issue resolution Managing clients in a customer support role Manufacturing facility Inside sales Data integrity and documentation Salesforce Cloud B2B business model Freight shipment tracking Client retention Invoice reconciliation Sales management systems proficiency B2B Purchasing Collaboration with manufacturing teams Warranty issues management CRM system proficiency
Full Job Description About Us:
Entech Instruments, Inc. is a leading manufacturer of high-quality analytical instruments based in Simi Valley, CA. We pride ourselves on innovation, precision engineering, and outstanding support. We are seeking a highly detailed, professional, and proactive Customer Service Representative to join our close-knit, in-person operations team.
Position Summary:
This is not a generic call center role. As a Client Relations & Order Specialist, you will act as the vital bridge between our business-to-business (B2B) clients, our production floor, and our logistics/shipping teams. You will handle complex orders from inception to delivery, resolving technical inquiries, managing client expectations, and ensuring precise data entry.
Key Responsibilities:
Act as the primary point of contact for domestic and international B2B client accounts via phone and email. Accurately process and enter purchase orders, verifying pricing, inventory availability, shipping specifications, and Lead times. Coordinate directly with Production, Quality Control, and Shipping/Logistics to track order statuses and proactively communicate updates or potential delays to clients. Handle complex customer inquiries, including product application assistance, returns (RMA processes), warranties, and billing/invoice discrepancies. Maintain clean data integrity within our ERP system [insert system, e.g., NetSuite Provide professional, empathetic, and solution-oriented support to maintain high-value client relationships.
What We Are Looking For:
Experience:
2-3+ years of dedicated customer service, account coordination, or inside sales support within a manufacturing, distribution, or logistics environment (highly preferred).
Technical Aptitude:
Ability to quickly learn and understand a highly technical product catalog, part numbers, and specialized specifications.
Software Savvy:
Proficiency with MS Office (particularly Excel) and hands-on experience using ERP or CRM software (such as NetSuite and Salesforce).
Problem-Solving Skills:
Ability to navigate stressful situations, manage multiple priorities simultaneously, and make practical decisions under tight deadlines.
Local Presence:
Ability to work reliably in-office at our Simi Valley facility Monday through Friday.
Benefits & Perks:
Competitive hourly pay with structured opportunities for annual reviews and career progression. Comprehensive medical, dental, and vision insurance options. Health Savings Account (HSA) with company contribution. 401(k) retirement plan with company match. Generous Paid Time Off (PTO) and paid corporate holidays. Friendly, stable, and highly collaborative team-oriented working environment. More About Us - Entech Instruments, Inc. Pioneering the future of
VOC & SVOC
analysis for a safer, cleaner world. Innovating analytical instrumentation and air monitoring for over 30 years. World leaders in sample preconcentration and whole air monitoring technologies. At Entech Instruments, we don't just build analytical instruments—we build the technology that helps protect our environment, ensure our food safety, and advance clinical science. For over three decades, we have been a pioneering force in Volatile and Semi-Volatile Organic Compound (VOC & SVOC) analysis, proudly supporting 90% of the air monitoring market. From conducting critical VOC tests on NASA's International Space Station to developing solutions widely adopted by the EPA and regional laboratories, our innovations have a global impact. At the heart of our success is our proprietary Silonite® surface treatment and our cutting-edge GC-MS sample preparation technologies. Life at
Entech:
Headquartered in Simi Valley, California, we are incredibly proud to be recognized as the #1 Best Manufacturing Company to work for in our city. We are a dynamic team of chemists, engineers, and industry professionals with over 200 years of combined laboratory and field experience. When you join Entech, you join a collaborative, innovative environment where your work directly contributes to groundbreaking scientific advancements. We are always looking for passionate problem-solvers to join our growing team.
Specialties:
Environmental Air Monitoring, VOC & SVOC Analysis, Silonite® Surface Treatment, GC-MS Sample Preconcentration, Soil & Water Testing, Industrial Hygiene, Food Safety & Flavor R D, Clinical Analysis.
