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Job Description
Customer Services Representative City of Simi Valley - 4.2 Simi Valley, CA Job Details Full-time $22.28 - $28.44 an hour 19 hours ago Qualifications High school diploma or GED Individual consumer customer service Clerical experience Full Job Description Category Customer Service Region Ventura County Job Type Full-Time Close Date until 50 applicants Salary $22.28-$28.44 Hourly Additional Questionnaires Pre-qualification and Supplemental About Simi Valley The City of Simi Valley , Home of the Ronald Reagan Presidential Library, was incorporated in 1969. It is a General Law City with a Council/Manager form of government. Simi Valley encompasses an area of 41.7 square miles and is located in the southeast portion of Ventura County. The current estimated population is 126,414, yet Simi Valley maintains a unique balance of open space and City amenities. Outdoor Recreation Over a dozen beautiful parks, camping and picnic spots, tennis courts, two golf courses, and one of the largest equestrian trail systems in the United States. Boating and other water sporting activities are only 60 to 90 minutes away in Ventura and Santa Barbara. The City of Los Angeles is less than an hour away. Community Facilities The City has one general hospital, 47 religious institutions, one library, one Cultural Arts Center, three newspapers, one radio station, 24 financial institutions, 18 elementary schools, three middle schools, and three high schools. Two community colleges and three universities are also within commuting distance. Discover More Click below to check out our exclusive video to see what makes Simi Valley so special—whether you're looking for a rewarding career or just an incredible place to call home, you won't want to miss it! Watch the Video Location 2929 Tapo Canyon Road Simi Valley, 93063 Description Have you ever thought about a career in Customer Account Services? Are you looking for a high-paced, high-energy environment that will make the days fly by? Do you enjoy working with accounts receivable, creating invoices, and posting payments? Do you get satisfaction from helping citizens and internal customers by answering tough questions about a variety of issues and helping out with complex billing inquiries? Are you approachable with good interpersonal skills and the ability to be empathetic when needed? Can you give unpopular answers while remaining professional? Then we want to talk to you!
POSITION DETAILS
Temporary position Monday-Friday 8:00 a.m. - 5:00 p.m.
Salary range:
$22.28- $28.44 hourly 3% Cost of Living adjustment increase effective 7/13/26 3% Cost of Living adjustment increase effective 7/12/27 Generally, salary placement is at the beginning of the salary range. Advanced placement may be granted depending on related education and experience.
NOTE:
The City recently completed a compensation study comparing its salary ranges with those of other local agencies. As a result, 87% of salary ranges will be adjusted upward at various intervals. As ranges are adjusted, job postings will be updated to reflect these changes.
MINIMUM QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education/Training:
Equivalent to the completion of the twelfth grade supplemented by specialized training in accounting, customer service, or a related field.
Experience:
Two years of increasingly responsible customer service and clerical accounting experience.
JOB DESCRIPTION
Customer Services Representative
WHY SIMI VALLEY?
Looking for a thriving community with amazing career opportunities and a high quality of life? Simi Valley has it all! From scenic landscapes to a welcoming atmosphere, it's the perfect place to live and work.
CLICK HERE
to check out our exclusive video to see what makes Simi Valley so special—whether you're looking for a rewarding career or just an incredible place to call home, you won't want to miss it!
IDEAL CANDIDATE
The ideal candidate should possess the following skills: Familiar with cash handling practices Knowledge and skills necessary to operate a cash register Clerical accounting experience in the areas of billing, collections, payment processing, and financial recordkeeping Strong organizational, time management, and communication skills (written and verbal) Excellent attention to detail Ability to work alone as well as in a team setting Self-starter Ability to multi-task in a fast-paced office environment
SPECIAL INSTRUCTIONS
Click Apply and attach a current resume. Only fields marked with an asterisk (•) and the supplemental questionnaire are required. Applications are reviewed on a rolling basis. First official review of applications will occur after June 26th, 2026. Recruitment is open until the position is filled or 50 applications are received. Applicants are encouraged to apply promptly, as the posting may close at any time.
SELECTION PROCESS
Applications will be evaluated based on education, training, and experience Supplemental responses determine placement on the eligibility list Raters do not see your name, application, or resume Additional testing may include written exams, oral boards, and department interviews Veteran's Preference requires submission of a
DD214 ALL OFFERS OF EMPLOYMENT ARE CONTINGENT UPON
Passing a background investigation Passing a pre-employment physical and/or drug screen, if applicable Providing (3) professional references, including (1) direct supervisor Providing copies of degree(s), training certifications/licenses listed on application/resume 5-year Verification of employment
REASONABLE ACCOMMODATION
In compliance with the Americans with Disabilities Act, if you need special assistance in the selection process, please notify the Human Resources Division, in writing. City of Simi Valley is an Equal Opportunity Employer Encouraging Workforce Diversity.
