Customer Relations Specialist

Customer Relations Specialist Penta Laboratories - 4.3 Newbury Park, CA Job Details Full-time $20 - $26 an hour 7 hours ago Qualifications Teamwork Inventory management E-commerce Attention to detail Order fulfillment Full Job Description About the

Role:

Penta Laboratories is expanding our E-Commerce division and is seeking a dedicated Customer Relations Specialist. In this role, you will serve as the vital liaison between our company, our online customers, and our vendors. Your primary focus will be ensuring a seamless, positive, and supportive experience for every customer who interacts with our e-commerce channels. You will be the voice of Penta Laboratories to our digital audience, driving customer satisfaction through exceptional communication, rapid issue resolution, and proactive relationship building, while also supporting the day-to-day operations of our online marketplaces.

Primary Duties and Responsibilities:

Customer Champion:

Serve as the primary point of contact for all e-commerce customer inquiries. Provide excellent, empathetic, and timely support regarding products, orders, returns, and general questions.

Internal & Vendor Liaison:

Act as the bridge between our customers, vendors, and the internal production department to coordinate order fulfillment efficiently and constantly advocate for the customer's needs.

Platform Relationship Management:

Manage day-to-day customer interactions on platforms like eBay and PayPal. Promptly address customer feedback, resolve disputes amicably, and actively work to maintain and improve high seller ratings and customer trust. Listing Optimization for

Customer Clarity:

Photograph, price, and write accurate, concise, and helpful product descriptions across various sales channels. Ensure customers have clear and correct expectations prior to purchase to minimize returns and confusion.

Proactive Communication:

Manage and monitor inventory across online marketplaces. Proactively communicate any potential shipping delays, backorders, or stock issues directly to customers to manage expectations effectively.

E-Commerce Operations:

Assist with the setup and maintenance of online sales activities, always prioritizing a frictionless and user-friendly buyer experience.

Special Projects:

Complete customer-focused sales and support projects designed to improve the overall buyer journey and foster long-term customer loyalty.

Workspace Maintenance:

Maintain the work area in a safe, clean, and orderly fashion; clean the workstation at the end of each shift.

Qualifications:

Customer-First Mindset & Experience:

A genuine passion for helping people and solving problems. 2+ years of customer service experience is preferred, but not required for the right candidate who is eager to learn and grow.

Platform Knowledge:

Experience with, or a strong willingness to learn, Shopify and HubSpot for managing e-commerce storefronts, customer relationships, and support messaging.

Exceptional Communicator:

Outstanding written and verbal communication skills, capable of maintaining professionalism, patience, and empathy when dealing with customers, vendors, and internal teams.

Highly Organized:

Detail-oriented and capable of handling multiple customer inquiries and operational projects simultaneously. Adept at navigating rapidly changing priorities to ensure the customer always comes first.

Tech-Savvy:

Comfortable navigating digital platforms, CRM software, and project management/collaboration tools.

Job Type:

Full-time Job Type:

Full-time Pay:

$20.00 - $26.00 per hour

Work Location:

In person