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Customer Service Representative
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Daland Swim School
Thousand Oaks, CA (In Person)
$40,040 Salary, Part-Time
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Job Description
The Front Office Staff at Daland Swim School represents the first point of contact with our clients. They perform essential front desk administrative duties, including answering phone calls, checking in clients, and overseeing the scheduling of all classes, camps, and programs. We're currently hiring for opening, mid, and closing shifts
- please see those hours below
- Come join our team!
Other duties may be assigned:
Greet all clients and visitors with a warm and welcoming attitude. Checking in guests for swim lessons, first aid classes, and other Daland programs. Answering clients' questions and concerns both in person and over the phone. Providing professional, prompt, and friendly customer service. Learning and navigating registration software to book clients for classes, camps, birthday parties, and other Daland programs. Process payments and maintain accurate financial records Ensuring the front desk is neat, presentable, and equipped with all necessary supplies. Assist with various administrative tasks as neededEducation/Experience:
High school diploma or equivalent 2+ years of customer service experience, preferably in a fast-paced environment 1+ years of receptionist experience Excellent communication and interpersonal skills, including phone etiquette Strong attention to detail and organizational abilities Proficient in Microsoft Office and basic computer skills Ability to work weekends and evenings as neededSHIFTS AND AVAILABILITY
This role is available in three relatively flexible shifts. Due to scheduling needs these hours are subject to change depending on the season.Summer hours are:
Monday Through Friday:
Opening Shift 7am-1pm, Mid Shift 1pm-7pm, Closing Shift 3pm- 8:45pm | Saturday Opening Shift 7am-1pm, Mid Shift 8:30am
- 2:30pm, Closing Shift 1-6:30pm | Sunday Opening Shift 7am-1pm, Mid Shift 9:30am-3:30pm, Closing Shift 1pm
- 6:30pm
Certificates and Licenses:
Red Cross CPR/First Aid (or Lifeguarding) certification is required. We provide all needed training and offer the required certifications at our facility.Job Type:
Part-time Pay:
$18.50- $20.