Customer Service Representative-Call Center

Convaid an ETAC company, established in 1976 and a leader in adaptive assisted pediatric mobility products is seeking a Customer Service Representative for their Parts/Technical Support call center onsite in Torrance, CA. The Customer Service Representative for Parts/Technical Support will be responsible for providing customer-facing support via phone calls and email focusing on parts and technical support for pediatric mobility products. The ideal candidate has excellent communication skills, 2 years of call center customer service experience, mechanical aptitude and problem-solving skills. •This role specifically provides support for parts and technical concerns related to wheelchairs so being mechanically inclined is a huge plus, but we are willing to train. Convaid offers … $21.00-$23.00 hour (based on experience) First shift, M-F Medical, dental, vision insurance

PTO 401K

plan with match Paid holidays

Customer Service Representative Responsibilities:

Manage incoming calls and assist customers with product selection, pricing, and inquiries. Prepare quotes, including pricing and lead times, and conduct follow-ups on inquiries and orders. Apply mechanical aptitude and problem-solving abilities to effectively resolve product-related customer issues. Process and enter customer orders into the order management system. Coordinate with customers to secure timely approvals on outstanding orders. Collaborated with the shipping department to ensure accurate and on-time order fulfillment customer requirements. Facilitated product returns by issuing Return Authorizations (RAs) in compliance with company policies. Build and maintain effective working relationships with customers and internal departments, including Sales, Purchasing, and Credit, to support operational efficiency. Work independently and collaboratively to achieve individual and team sales goals.

Customer Service Representative Qualifications:

2+ years of call center customer service experience. Proficiency in Microsoft Word, Excel and Outlook. Must enjoy being on the phone handling high call volume. Strong organization and time management skills as well as a stickler for details. Ability to remain professional, courteous and composed under pressure. Must exhibit a positive attitude and be self-motivated. Mechanical aptitude strongly preferred. #LS394

Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): This role involves troubleshooting and providing parts/technical customer service support for pediatric mobility products (example-wheelchair). Are you mechanically inclined? Please answer Yes or No If you are not mechanically inclined are you willing to learn about pediatric mobility products for this opportunity? Please answer

Yes or No Experience:

Customer Service-Call Center:

2 years (Required) Ability to

Commute:

Torrance, CA 90503 (Required)

Work Location:

In person