Customer Service Rep

Customer Service Rep 2.8 2.8 out of 5 stars Tracy, CA 95376 $22.50 an hour•Temp-to-hire Eclipse Advantage 565 reviews $22.50 an hour•Temp-to-hire Kickstart a Rewarding Career in the Supply Chain Industry with Eclipse Advantage!

About Us:

At Eclipse Advantage, our values drive everything we do: Win as One, Be Customer Obsessed, Empower with Purpose, Raise the Bar, and Do Right Relentlessly. These aren't just words, they're how we show up every day. If you're someone who loves working as part of a team, takes pride in delivering great results, wants the ability to own your work, and is always looking for ways to grow while doing the right thing, then Eclipse Advantage is the place for you.

Job Description:

The Distribution Customer Service Representative (CSR) provides prompt, courteous, and effective support to customers, handling inquiries, orders, shipping coordination, and complaints. This role is vital in maintaining customer satisfaction and supporting warehouse operations through accurate documentation and communication. Don't wait! Call or text "Tracy" to 855-866-2910 to speak with an Eclipse Advantage representative and begin the onboarding process!

Pay Range:

$22.50•$22.50 per hour

Shift:

Second Shift:

Thursday to Monday, 3:00 PM•11:30

PM Third Shift:

Friday to Tuesday, 11:00 PM•7:30

AM Essential Duties and Responsibilities:

Respond to inquiries and complaints related to orders, shipments, and inventory Provide shipping and tracking updates, ensuring customer satisfaction Input customer orders and generate related paperwork Coordinate special and expedited shipping requests with Traffic and Operations teams Maintain damage records and backorder logs Liaison between warehouse operations and customer service Ensure accurate invoicing, assist with credit changes, and monitor service quality

Job Requirements:

High School Diploma or GED required Proficiency in Microsoft Office applications Experience with 10-key, typing, and shipping software systems Availability during assigned shift hours Strong communication and organizational skills

Benefits:

Health, Dental, and Vision Insurance:

Comprehensive coverage for employees and their families

Retirement Plans:

A 401k with employer matching Voluntary benefits: Life, accident, and disability products available for employee and dependents

Bonus Eligibility:

Referral Bonus:

Earn $50 for every successful referral after they complete 80 hours of work. No limit on the number of referrals. Managers confirm referrals during interviews to ensure bonus eligibility. Eclipse Advantage is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision-making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable law. Bring your experience and take the next step in your career. We're looking for skilled professionals ready to make an impact. Apply today!