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Customer Service Representative (CSR) / Dispatcher (HVAC)
Job
Northwind Heating and Air, Inc.
Tulare, CA (In Person)
$43,576 Salary, Full-Time
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Job Description
Customer Service Representative (CSR) / Dispatcher (HVAC) Northwind Heating and Air, Inc. Tulare, CA Job Details Full-time $16.90 - $25.00 an hour 3 hours ago Benefits Paid time off Qualifications Bilingual Microsoft Outlook Analysis skills Transportation management systems Data entry Organizational skills Phone etiquette Full Job Description We are seeking a detail-oriented and proactive Customer Service Representative (CSR) / Dispatcher to join our team. The CSR/Dispatcher plays a critical role in ensuring smooth operations within the service department by effectively coordinating technician schedules, communicating with customers and handling various administrative tasks. The ideal candidate will possess strong organizational skills, excellent communication abilities, and the ability to multitask in a fast-paced environment. Review calls from the previous day and same day to ensure completion and accuracy of charges. Coordinate with technicians to address any issues or problems encountered during service calls throughout the day. Communicate with customers regarding service timing, including any delays or changes. Provide price quotes for repairs to customers over the phone. Process warranty paperwork for warranty parts and verify credit for warranties. Schedule appointments and manage the service calendar. Anticipate technician needs for upcoming appointments. Monitor weather conditions to ensure work can be completed safely. Notify customers if technicians are delayed and provide updated arrival times. Ensure technicians are equipped with necessary parts for service appointments. Follow up with customers to approve parts and schedule follow-up appointments. Confirm billing details with customers, including credit card payments. Update customer accounts with filter sizes and access information. Adjust schedules and reschedule appointments based on workload and geographic considerations. Review and edit work order notes for clarity and understanding. Other job duties may be included that are not listed. •This job description may be subject to change based on the company needs. This is just a general overview of daily task to be performed. •