Customer Service Representative

Customer Service Representative Turlock, CA Job Details Part-time | Full-time $18 - $21 an hour 2 days ago Qualifications Google Drive Sales Customer service Attention to detail Organizational skills Computer skills Phone etiquette Order fulfillment Full Job Description About Us All Star is a local custom shop serving the Central Valley with apparel, signage, awards, engraving, and promotional products. We work with schools, businesses, sports teams, churches, and individuals to bring their ideas to life. We're a small, growing team that takes pride in delivering quality work and a great customer experience. About the Role We're looking for a friendly, organized, and self-motivated Customer Service Representative to be the first point of contact for our customers. You'll handle incoming calls, respond to emails, greet walk-in customers, and help gather the information our production team needs to get orders done right. The right person isn't just order-taking — they're helping customers think through what they actually need and leaving every interaction feeling taken care of. What You'll Do Answer phones and respond to customer emails in a timely, professional manner Greet and assist walk-in customers, helping them understand our products and services Collect order details and prepare quotes using our shop management software Identify opportunities to suggest additional products or services that complement a customer's order (e.g., recommending matching awards when a customer orders apparel, or adding a banner to a uniform order) Assist with basic artwork preparation and mockups for customer orders when workload allows Communicate order status updates to customers Coordinate with the production team to ensure accurate order handoffs Maintain an organized and welcoming front desk environment What We're Looking For Strong communication skills — friendly, clear, and professional Comfortable on the phone and via email Comfortable making product suggestions and recommendations — you enjoy helping people, not just processing orders Detail-oriented with good follow-through Ability to multitask in a small shop environment Some exposure to graphic design or design software (Canva, Adobe Illustrator, etc.) is a bonus Experience in customer service, retail, or a print/promo shop is a plus — but not required Familiarity with Google Workspace or Microsoft 365 is helpful Schedule Flexible scheduling available. Part-time and full-time candidates will both be considered. Daytime availability (Monday-Friday) is preferred.

Job Types:

Full-time, Part-time Pay:

$18.00 - $21.00 per hour

Experience:

Customer service: 2 years (Required) Print and apparel shop: 1 year (Preferred) Advanced computer skills: 3 years (Required)

Work Location:

In person