Customer Support & Quality Assurance Lead

Customer Support & Quality Assurance Lead Fasetto Inc. Tustin, CA Job Details Full-time $30

• $40 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Jira Zendesk Attention to detail Product demos Test cases

Full Job Description Customer Support & Quality Assurance Lead Location:

Tustin, CA (On-Site)

Company:

Fasetto, Inc.

Type:

(Full-Time, Hourly, Non-Exempt)

Rate:

$30.00

• 40.

00/hour Reports to the VP of Engineering About Fasetto Fasetto, Inc. develops innovative technology solutions that create seamless connectivity between people, content, and devices. Our hardware and software teams develop industry-leading intellectual property focused on audio transmission, device connectivity, and next-generation user experiences. About AUDIO Cu AUDIO Cu is Fasetto's patented sound-over-power-lines technology that delivers tightly synchronized, high-fidelity audio over existing electrical wiring. AUDIO Cu enables audio from televisions, AV receivers, DJ controllers, mixer boards, and other audio sources to be distributed to speakers and subwoofers throughout a home, venue, or commercial environment without traditional speaker wiring. The platform supports high-resolution audio formats, including Dolby Digital®, Dolby TrueHD®, and Dolby Atmos®, and serves consumer, professional audio, and enterprise markets. Position Summary Fasetto is seeking a hands-on Quality Assurance & Technical Support Lead to support the testing, validation, and customer experience of our AUDIO Cu hardware platform. This role combines hardware quality assurance, product validation, troubleshooting, and customer support. The ideal candidate enjoys working directly with technology, identifying issues before products reach customers, and helping users successfully deploy innovative audio solutions. Key Responsibilities Perform hands-on testing of AUDIO Cu hardware products, transmitters, receivers, mobile applications, and related accessories. Create detailed bug reports and document reproducible test cases. Track defects and verify issue resolution with engineering teams. Set up and maintain hardware test environments and product demonstrations. Provide customer support via email, phone, and support ticket systems. Provide expert guidance on setup, calibration, room acoustics, system integration, and troubleshooting. Troubleshoot hardware, software, installation, networking, and audio-related issues. Create and maintain support documentation, FAQs, and troubleshooting guides. Collaborate closely with Engineering and Product Management teams to improve product quality and user experience. Stay current on industry standards including

Dolby Atmos, DTS:

X, Auro-3D, and emerging immersive audio formats Preferred Qualifications 5+ years of experience in Quality Assurance, Technical Support, Consumer Electronics, AV, or related technical roles. Experience testing hardware products and consumer electronics. Familiarity with home theater systems, speakers, AV receivers, amplifiers, or professional audio equipment. Understanding of audio signal flow, speaker configurations, and audio troubleshooting. Experience with Dolby Atmos®, home theater installation, professional audio systems, DJ equipment, or live event production. Strong troubleshooting, documentation, and communication skills. Bonus Qualifications Experience using bug-tracking or ticketing systems such as Jira, Zendesk, or similar tools. Electronics, audio engineering, AV integration, or IT support background. CES, CEDIA, or ISF certification, or equivalent professional audio/video training Hands-on experience with room calibration tools (Dirac Live, Audyssey Mult

EQ XT32, ARC

Genesis) and measurement software (REW) Experience supporting a dealer or distribution network Core Competencies Audiophile Passion

• Genuine enthusiasm for high-fidelity sound and the pursuit of the ultimate listening experience Client Empathy
• An intuitive ability to understand the emotional investment our clients have in their systems Technical Acumen
• Comfortable moving between subjective listening concepts and objective technical specifications Problem Solving
• Approaches complex, multi-system issues methodically and creatively Attention to Detail
• Recognizes that the nuances matter Why Join Fasetto?

Work directly with innovative, patented audio technology. Collaborate with software and hardware engineering teams. Play a key role in shaping product quality and customer satisfaction. Opportunity to grow into QA Engineering, Product Operations, or Technical Support leadership roles. Be part of a fast-moving technology company bringing disruptive products to market.

Pay:

$30.00

• $40.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person