Client Care Coordinator

We are seeking a professional, organized, and motivated Client Coordinator to support our growing Upland, California office. In this critical role, you'll keep our team running smoothly behind the scenes while directly impacting the care and happiness of our clients. Your work will include client interactions, caregiver compliance, daily operations, Scheduling, billing and administrative support — all essential to ensuring the highest quality of in-home care delivery. Why Join Us? At Comfort Keepers®, we believe elevating the human spirit starts with you . When you join our team, you'll not only build your career but also enjoy meaningful benefits that support your life and growth: Dental and Vision Coverage Paid Time Off (PTO), Sick Time, and Holiday Pay 401(k) Retirement Plan Mileage Reimbursement for client visits The satisfaction of bringing joy, comfort, and peace of mind to seniors and their families

Key Responsibilities:

___ Client & Family Communication Meet with elderly clients and families in their homes to explain services and provide support Provide exceptional customer service with empathy and professionalism Support onboarding and care coordination, including in-home assessments (mileage reimbursed) Administrative Operations Support the General Manager with scheduling, documentation, phone communication, and reporting Answer and direct calls with accuracy and professionalism Maintain accurate records, digital files, and systems Caregiver Compliance & Support Track and audit caregiver certifications and documentation Communicate renewal reminders and coordinate training Ensure all files remain current and compliant Software & Data Management Manage and update data using company systems (WellSky experience preferred) Assist with reporting, troubleshooting, and project tracking On-Call Rotation Participate in a shared on-call schedule for urgent scheduling needs or new client inquiries Project & Vendor Coordination Assist in planning and executing projects Communicate with vendors and community partners

Qualifications & Skills:

___ Required High school diploma or equivalent Strong phone etiquette and interpersonal skills Strong Sales skills to close clients to sign up for our services. Detail-oriented with excellent time management Proficient in Microsoft Office Suite and Google Workspace Valid driver's license, insurance, and reliable transportation Preferred 3-5 years in home care, caregiving, or healthcare administration Experience with compliance or certification tracking Knowledge of WellSky or similar scheduling software

Who You Are Empathetic & Professional:

You listen with compassion and communicate with clarity

Organized & Proactive:

You stay ahead of tasks, meet deadlines, and solve problems quickly

Tech-Savvy & Adaptable:

You learn systems fast and embrace new tools

Collaborative & Reliable:

You thrive in a team environment and show up for others

Job Type:

Full-time Pay:

$56,160.00 - $60,320.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have your own vehicle and insurance? Do you have experience preparing client care plans? Do you have experience working with clients and caregivers? Do you have experience with client and caregiver scheduling?

Education:

High school or equivalent (Required)

Experience:

In Home Care:

2 years (Required)

Language:

English (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person