Client Success Associate

Client Success Associate EP Perspectives Upland, CA Job Details Full-time $50,000 - $56,000 a year 1 day ago Benefits 401(k) Professional development assistance Qualifications Managing customer accounts Customer relationship building Customer retention Identifying new business opportunities Data reporting Client relationship development High school diploma or GED Customer support Technical troubleshooting support Cross-functional collaboration Account management Escalation handling Cross-functional communication Full Job Description EP Perspectives in San Bernardino is expanding our Frontier campaign and looking for a Client Success Associate ready to build a strong foundation in telecom sales. The Client Success Associate promotes high-value wireless and internet services, manages customer data with precision, and reinforces Frontier's reputation for reliability. As a Client Success Associate, you'll be part of a team that's redefining client success through innovative solutions. The Client Success Associate role will involve engaging clients with inquiries about our product suite, collaborating with account managers to deliver tailored recommendations, and ensuring promotional efforts align with Frontier's goals. Role Requirements for a Client Success Associate Support customer accounts by cultivating long‑term relationships, ensuring satisfaction, and identifying opportunities to expand Frontier's services. Assist sales teams by coordinating tailored solutions, preparing campaign materials, and addressing customer needs through seamless internal collaboration. Drive growth by recommending Frontier's products aligned with customer usage patterns and goals. Monitor account activity by documenting interactions, analyzing performance data, and reporting customer engagement to strengthen retention strategies. Resolve service inquiries by clarifying product features, troubleshooting technical concerns, and escalating complex cases for timely resolution. Partner with cross‑functional teams to align campaigns, maintain consistent messaging, and deliver seamless customer engagement across Frontier's services. Qualities That Set You Apart as a Client Success Associate High school diploma or GED required; coursework in business, communications, or marketing preferred. Experience in customer support, retail, or sales is highly valued, particularly within telecom or subscription‑based service environments. Excellent communication and negotiation skills, with proven ability to build rapport and adapt messaging to diverse customer needs. Organized, proactive, and collaborative, with strong problem‑solving abilities and a consistent focus on customer satisfaction. Proficiency with digital tools to manage accounts, track engagement, and streamline workflows with accuracy and compliance.

Pay:

$50,000.00 - $56,000.00 per year

Benefits:

401(k) Professional development assistance

Work Location:

In person