Customer Service Representative

Cal-Waste Recovery Systems is looking for a full-time Customer Service Representative. Cal-Waste is a premiere recycling and waste recovery company servicing the Sacramento, San Joaquin and Calaveras County areas. Cal-Waste is a family-owned business 97 years strong . Check us out at www.cal-waste.com.

POSITION SUMMARY

Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for ensuring thorough, friendly, and professional customer service via phone, in person and email interaction in a busy office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer telephones and communicate effectively with Residential, Commercial, Industrial customers and team members. Communicates concise and accurate information. Will need to work closely with other departments and staff in professional manner. Serves as end-to-end point of contact for customer base. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Process customer payments. Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within Cal-Waste. Reviews accounts, selling new business to existing clients, and converting accounts to a higher level through inbound calls. Provides standard information and education regarding service options, charges, billing, and contracts. Daily processing and posting of driver's paperwork. Use email professionally and effectively for communication with customers and team members. Use dispatch radio to communicate with drivers and operational team members. Interact with walk-in customers. Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS

2+ years of customer service experience. Experience with Soft-Pak a plus. Experience with Office 360 including Word, Excel and Outlook a plus. Excellent customer service skills. Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. Strong organizational skills and the ability to handle multiple tasks in a fast-paced environment. Ability to meet deadlines. Superior attention to detail. Self-motivated, work in a team environment, and maintain good working relationships with customers and team members. Is consistently at work and on time. Be flexible and positive in a busy office environment. Bi-Lingual a plus.

SPECIFICATIONS

Normal setting for this job is: office setting. Benefits Cal-Waste offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, 401(k), Vacation, Sick Leave, Holidays, a Safety Incentive Program as well as a Simplified Cafeteria Plan.

PAY RANGE

$18.00 - $25.00

Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person