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E-commerce Customer Service Agent
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Rockstar Original
Vernon, CA (In Person)
$44,720 Salary, Full-Time
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Job Description
E-commerce Customer Service Agent Rockstar Original is a fast-growing streetwear and fashion brand based in Vernon, CA. We are looking for a reliable, solutions-oriented Customer Service Agent who thrives in a fast-paced e-commerce environment and understands how important the customer experience is to the success of a modern online brand. This role is ideal for someone who is calm under pressure, highly organized, a strong communicator, and experienced handling high ticket volume across multiple support channels. Schedule & Location Full-time, in-office Monday-Friday, 9:00 AM - 5:30 PM Vernon, CA 90058 Responsibilities Handle customer support across email, chat, phone, social media, and marketplace channels Resolve order, shipping, return, exchange, delivery, and product-related issues De-escalate difficult customer situations professionally and confidently over phone and email Assist customers across Shopify, TikTok Shop, Amazon, and other e-commerce sales channels Monitor and respond to reviews and customer feedback across various review platforms Work collaboratively with warehouse and operations teams to resolve fulfillment-related issues Maintain accurate ticket documentation and follow CX workflows and policies Help contribute to a positive, fast-moving, team-oriented environment Qualifications 2+ years of e-commerce customer service experience preferred Experience with Shopify, Gorgias, and ShipStation strongly preferred Experience with TikTok Seller Center and/or Amazon Seller Central is a major plus Strong phone support and customer de-escalation experience required Familiarity with WMS/ERP systems preferred Strong written and verbal communication skills Highly organized with strong attention to detail and multitasking ability Spanish speaking is a plus, but not required Compensation $20-$23/hour DOE Full-time 40 hours per week